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accidentally closed unpaid item case

(1 of 4)
accidentally closed unpaid item case
Apr 15, 2012 09:57 AM

hi. i accidentally closed an unpaid item case, even though the buyer still hasn't paid for the item. now, e bay won't let me re open the case. i've gone in circles trying to find a phone number for ebay, an e mail, a live chat... nothing is working. help! i don't want to get charged a final value fee on something the buyer never paid for! does anyone have contact information for ebay or can help me with this problem?

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(1 of 4)
accidentally closed unpaid item case
Apr 15, 2012 09:57 AM

hi. i accidentally closed an unpaid item case, even though the buyer still hasn't paid for the item. now, e bay won't let me re open the case. i've gone in circles trying to find a phone number for ebay, an e mail, a live chat... nothing is working. help! i don't want to get charged a final value fee on something the buyer never paid for! does anyone have contact information for ebay or can help me with this problem?

2 people have this question.
(2 of 4)
Re: accidentally closed unpaid item case
Apr 15, 2012 10:00 AM

Sorry, no way to unclose a case.

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(3 of 4)
Re: accidentally closed unpaid item case
Apr 15, 2012 10:03 AM

Once you close a case you can't reopen it. Sorry.

 

You can contact eBay by going to Customer Support at the top right of eBay pages, Click on Contact eBay and type in your question until you get a PIN and a phone number. I doubt calling will do any good, but it's worth a try.


Sunny “Why do people keep running over a string a dozen times with their vacuum cleaner, then reach down, pick it up, examine it, then put it down to give their vacuum one more chance?” - Unknown

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(4 of 4)
Re: accidentally closed unpaid item case
May 19, 2012 04:19 PM

I recently was closing a case after the 4 days and accidently marked that they had paid for it when they hadn't. I called CS right away and they gave me the final value fee credit. Don't know if they marked the buyers account but at least I got the credit.

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