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I'm new here-HI ALL- and make unique, no two the same, clothing items. I screwed up already! Educate me please!

(1 of 9)
I'm new here-HI ALL- and make unique, no two the same, clothing items. I screwed up already! Educate me please!
Nov 15, 2012 09:42 PM

I listed 20 items auction style with the wrong start price (.99 should have been $9.99). Duhhh. Also used buy it now with different prices relative to each item. So I contacted eBay by phone for help because I had received some bids and didn't want to turn anyone off by deleting bids and ending auction. I ended the auction for all but five items but couldn't end these because they were in the golden 24 hour remaining period. eBay told me to keep my eye on them because they were still up for bid. Sure enough more bids and I had to delete bids and watch to the final seconds. One snuck through and I'll spend $2-3 shipping plus the price of the clothing and my time for about $1.50 bid. My bad, my price paid for being stupid. I messaged the buyer and asked them not to bid anymore please and explained why. I watched and everything went OK for about 6 hours until the last item when that buyer got me again! About a $40.00 total loss so lesson learned well. But it got me thinking: Can I "save" a specific item for a specific buyer only? Or when I create a piece a buyer has requested a certain color or design for, do I need to sell it through classifieds to ensure only they will get it? Or?...Thanks for any help!  

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(1 of 9)
I'm new here-HI ALL- and make unique, no two the same, clothing items. I screwed up already! Educate me please!
Nov 15, 2012 09:42 PM

I listed 20 items auction style with the wrong start price (.99 should have been $9.99). Duhhh. Also used buy it now with different prices relative to each item. So I contacted eBay by phone for help because I had received some bids and didn't want to turn anyone off by deleting bids and ending auction. I ended the auction for all but five items but couldn't end these because they were in the golden 24 hour remaining period. eBay told me to keep my eye on them because they were still up for bid. Sure enough more bids and I had to delete bids and watch to the final seconds. One snuck through and I'll spend $2-3 shipping plus the price of the clothing and my time for about $1.50 bid. My bad, my price paid for being stupid. I messaged the buyer and asked them not to bid anymore please and explained why. I watched and everything went OK for about 6 hours until the last item when that buyer got me again! About a $40.00 total loss so lesson learned well. But it got me thinking: Can I "save" a specific item for a specific buyer only? Or when I create a piece a buyer has requested a certain color or design for, do I need to sell it through classifieds to ensure only they will get it? Or?...Thanks for any help!  

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(2 of 9)
Re: I'm new here-HI ALL- and make unique, no two the same, clothing items. I screwed up already! Educate me please!
Nov 15, 2012 10:00 PM

You need to just stop now before your selling career is ended.

 

You are required to read about how eBay works and the rules and policies for selling here BEFORE you use the site and start selling.

 

It is your responsibility to do this...not ours to educate you.

Ebay has given you all the information you need in the Learning Center and the Help pages, both of which can be found under the Customer Support link at the upper right of every page.

 

Canceling bids and ending listing because you don't like the price the item will sell for is a violation and now you have done that more than once. You will also pay fees on those items just as if they would have sold for the highest bid when you cancel them.

 

You are a new seller on a restricted account and you are required to meet seller performance standards and if you don't...you can't sell anymore.

Those ended listings are violations of policy and are counted against your scores. Also every one of those bidders can report you.

 

You really need to start reading ASAP

 

 

(3 of 9)
Re: I'm new here-HI ALL- and make unique, no two the same, clothing items. I screwed up already! Educate me please!
Nov 15, 2012 10:37 PM

We all were new and we all make mistakes. You though have made multiple mistakes but we are here to help and educate you. First off, let the auctions ride, take your losses and learn from your mistakes. Ship the items and hopefully dig yourself out of your mess. AND start reading...I suggest you start with the following which I have posted many times to "newbies." And Ask when you don't know before you act and make a bigger mess.

 

If you ended your auctions with the correct reason selected (There was an error in starting price, Buy It Now price, or reserve price) then you violated no policies. If they had bids then yes, you will pay final value fees.

 

Start reading up on buyer/seller protections and best practices. Also read post after post on these boards, you will learn a lot. Just a few pages to get you started.

http://pages.ebay.com/help/policies/

http://pages.ebay.com/help/policies/buyer-protection.html#sellers1

http://pages.ebay.com/help/buy/item-not-received.html#doesntmatch?fb=true

http://pages.ebay.com/help/policies/user-agreement.html?_trksid=m40

http://pages.ebay.com/help/sell/selling-basics.html

Start SLOW. Sell a few small items before jumping into iPods and expensive items that you can take a bad burn on. Your "newbie" status is like a magnet to scammers.

Good Luck


Treat every customer like they are your best friend & treat every package like it's fine china.

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(4 of 9)
Re: I'm new here-HI ALL- and make unique, no two the same, clothing items. I screwed up already! Educate me please!
Nov 15, 2012 11:39 PM

Your items are very nice and unique-looks like you already have found a niche-good for you!

 

You did get off to a rocky start but noone's perfect and we all make mistakes-the important thing to do is learn from them and not repeat them.

 

You've been given very good advice by dreamfighter-follow it and best of luck to you.  :)

(5 of 9)
Re: I'm new here-HI ALL- and make unique, no two the same, clothing items. I screwed up already! Educate me please!
Nov 16, 2012 12:16 AM

You had a whole spiel about your pricing mistakes & you know what you did wrong now & hopefully will read up on things.

 

Through it all I pulled out your question:

 

"Can I "save" a specific item for a specific buyer only? Or when I create a piece a buyer has requested a certain color or design for, do I need to sell it through classifieds to ensure only they will get it? Or?...Thanks for any help! "

 

I'm not very familiar with Ebay classifieds.  I'm not sure all of your buyers would be either.  Your best bet is to sell the items you have.

 

If someone were to message you for particular colors,  you would have to make the item, list it at a fixed price & contact that person with the item #.  You could put "custom for user xyz" in the title, but that still doesn't guarantee someone else wouldn't come along & buy it. 

 

You have to be very careful with custom orders.  You still have to ship within your listed handling time or it will count against you in Ebay. 

 

And Never ever do an off-Ebay transaction. 

 

 

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(6 of 9)
Re: I'm new here-HI ALL- and make unique, no two the same, clothing items. I screwed up already! Educate me please!
Nov 16, 2012 12:20 AM

One more thing.  It may be better for you to just pick a price you'd be happy with & sell as fixed price listings & not auction style. 

(7 of 9)
Re: I'm new here-HI ALL- and make unique, no two the same, clothing items. I screwed up already! Educate me please!
Nov 16, 2012 02:02 AM

Ideally, all the information and terms of a transaction should be available on the listing page.

There should be no communication necessary between partners after a sale.

Those limitations make this is a non-ideal venue for selling custom stuff.

However, lots of custom stuff is sold here.

Use the search box to look for other custom products in many different categories, and see the different ways they're sold successfully.

Look at successful custom product listings, and at the feedback of the successful custom sellers.

 

Also, be aware of this feature:

variations listings:

http://pages.ebay.com/help/sell/listing-variations.html

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(8 of 9)
Re: I'm new here-HI ALL- and make unique, no two the same, clothing items. I screwed up already! Educate me please!
Nov 16, 2012 05:56 AM

Another thing that I am not seeing suggested to you, is the handling time that eBay is so diligent and harping on. You are making clothing and if you are taking orders, how much time does it take you to create them?

Clothing is not like monogramming a specific name on a piece of jewelry, or a product that is all ready together. This is something to also consider. I am not saying that you can't do it, you are just making it harder on yourself. 

Expectations of these Buyers are they want it yesterday. If you want to make some of your items up, and list individually instead of variations, then you are selling that specific piece. You would then list the item with specific details regarding that piece. It is possible to have communication with a buyer privately AFTER the transaction has ended.

 

eBay has 2 reasons that Buyers may complain about - item not received & item not as described. When doing special orders, if for some reason they don't like it, what will you do then?

Think about what has been said here, it's all very good advise. No one is telling you not to do it, but you yourself have found out first hand what kind of problems can happen and sometimes do.

 

 

 

 

 


" The real secret of happiness is not what you have or what you receive; it's what you share. " - anonymous

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(9 of 9)
Re: I'm new here-HI ALL- and make unique, no two the same, clothing items. I screwed up already! Educate me please!
Nov 20, 2012 03:26 AM

We are here to help you if you need us (that's what we are here for} But just an FYI:  ebay also has certified ebay education specialist in your local area. Some people like hands on training (classes or personal training/coaching) and if you go to the customer support link and click on ebay university or ebay learning center and put in your zip code you will get a list of ebay education specialists trained by ebay to teach classes in your area.

 

Benifit's are learning what's important to know before a mistake (which we all have done) happens.

 

 

 

http://pages.ebay.com/sellerinformation/howtosell/university.html

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