If you want your Final Value Fees refunded, and the ability to make a Second Chance Offer, or relist correctly, you must do one of the following:
1. Complete the Unpaid Item process (usually preferred)
or
2. Convince the buyer to agree to a Cancellation Request,
Both options are available in the eBay Resolution Center
Here is a comparison of the timelines, pros, and cons of filing an Unpaid Item (UPI) report versus a Cancellation Request (CR)
http://www.pirsquare.notlong.com/upi_or_cancel.html
Also consider putting the bad bidder on your Blocked Bidders List. (Stop back here for more information if you need to learn how to do that ... in fact, it would be courteous if you let us know you read any of the answers to your question).
Read ALL of this:
http://pages.ebay.com/sellerinformation/howtosell/sellingbasics.html
Then, put a copy of this under your pillow, so your brain can absorb it while you are asleep:
http://pages.ebay.com/buyerprotection/sellerFAQ/index.html
Also, since you have not purchased anything on eBay,Read ALL of this:
http://pages.ebay.com/help/buy/basics.html
A great place for quick answers; no waiting, no voting,
"Do It Yourself": eBay Customer Support .