I feel really bad for you. When Ebay makes a decision, it's he says, she says. They do not have any way of telling who's telling the truth. So they usually make the buyer return the item for a refund. Did you at least get 2 of those diamonds back? If not, you can try appealing the decision & say that the buyer did not return the items.
When they opened a case, did you give your side of the story? If you are able to appeal, give as much info as you can. But don't call the buyer names, just give the facts. Use any messages you got from them that may be helpful. Did they leave you FB? I saw one positive FB for 3 diamonds, was that from them? Ask (in the appeal) why they left positive FB for 3 real diamonds. Do you have an appraisal for the diamonds? You can scan that & include it in the appeal to prove they're real.
If they left FB for you, respond to it saying buyer bought 3, only returned 2, beware!
If you got the 2 diamonds back, report the buyer for not returning what you sent to him. That may not do any good, other than that Ebay will keep an eye on him for any pattern of filing false claims.
Did the seller send you pics at all of the envelope? If you had insurance on it, try filing a claim with the post office for the "supposedly" missing diamond. I too am interested in how you mailed them (box, envelope, etc.).
You can also watch on Ebay, to see if someone is selling diamonds like yours. If you suspect he is reselling it under a different name, you can call Ebay & ask them to check if it's the same person. They can't give you any personal info, but they can check if the name & address, or city are the same as your buyer.
It's a shame there are people like this & they are allowed to get away with it. I'm sorry for you, but live & learn & try to get over it. I know easier said than done, but please don't let it make you sick.
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