Hello and thank you for reading my post. I am a seller and have a issue right now regarding return of an item i sold with free shipping.
here are the details. i sold a part with a description as follows
1993-1997 Nissan Altima Power Mirror *OEM* Black (Driver Side)
The buyer emailed me a day after receiving the item that he was returning the item for a refund because he purchased it by mistake. He said he meant to order a mirror for a 2005 model.
Do I have to refund the full amount because i sold it with free shipping? The original cost of shipping was $ 10.80. Can i deduct that from the total amount to be refunded?
This was in my opinion either, the stupidest mistake or something will be wrong when i receive the returned mirror. Please if there are any sellers out there having the same experience, please comment. thanks in advance