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i have a buyer that did not pay, but for some reason when I go to the feedback page - i do not get the option to leave negative feedback. Ho

(1 of 6)
i have a buyer that did not pay, but for some reason when I go to the feedback page - i do not get the option to leave negative feedback. Ho
Jan 29, 2013 10:38 AM

i have a buyer that did not pay, but for some reason when I go to the feedback page - i do not get the option to leave negative feedback.How can I leave him negative feedback???

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(1 of 6)
i have a buyer that did not pay, but for some reason when I go to the feedback page - i do not get the option to leave negative feedback. Ho
Jan 29, 2013 10:38 AM

i have a buyer that did not pay, but for some reason when I go to the feedback page - i do not get the option to leave negative feedback.How can I leave him negative feedback???

1 person has this question.
(2 of 6)
Re:i have a buyer that did not pay, but for some reason when I go to the feedback page - i do not get the option to leave negative feedback. Ho
Jan 29, 2013 10:39 AM

You can't. Buyers cannot receive negative feedback.

 

 

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(3 of 6)
Re:i have a buyer that did not pay, but for some reason when I go to the feedback page - i do not get the option to leave negative feedback. Ho
Jan 29, 2013 10:41 AM

You can't leave negative feedback for buyers. You should have opened an unpaid item case against the buyer. When the case gets closed you will get your fees refunded and the buyer will get a strike on their account. If they get 2 strikes in 12 months they will be blocked from buying from smart sellers that have their buyer preferences set to block deadbeats. That's the punishment they get for not paying. You did open a UPI case didn't you?


Just say NO to Chinese junk!

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(4 of 6)
Re:i have a buyer that did not pay, but for some reason when I go to the feedback page - i do not get the option to leave negative feedback. Ho
Jan 29, 2013 10:45 AM

All you can do is open up an Unpaid Item dispute (UPI).  If they don't pay after 4 full days, you open the UPI.  They then have another 4 days to pay.  If they don't pay after another 4 full days, you close it & they get an unpaid item strike & you get your FVF's back.

 

Make sure your Buyer Requirements are set up to block buyers with 2 or more unpaid item strikes.  You can also block users from locations you don't ship to, if you don't want to ship internationally & you can block users without a Paypal account.

 

http://pages.ebay.com/help/sell/unpaid-items.html

 

http://pages.ebay.com/help/sell/buyer-requirements.html

 

Sellers cannot leave neg. FB for buyers any more, but leaving neg. FB never stopped them from continuing to buy & the UPI system does.  Also, you cannot leave a negative comment in a positive FB, like leaving a positive but putting "did not pay".  If you do, Ebay will remove it & send you a warning letter.

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(5 of 6)
Re:i have a buyer that did not pay, but for some reason when I go to the feedback page - i do not get the option to leave negative feedback. Ho
Jan 30, 2013 10:16 AM

eBAY does not allow sellers to leave negative feedback.  Ebay does not protect its sellers and allows much abuse on the part of buyers.  This is UNACCEPTABLE AND IRRESPONSIBLE.  I am starting a class action suit against them.  Please contact me if your are interested.

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(6 of 6)
Re:i have a buyer that did not pay, but for some reason when I go to the feedback page - i do not get the option to leave negative feedback. Ho
Jan 30, 2013 02:13 PM

Leaving negative FB for buyers does no good.  It does not stop them from continuing to buy or bid.  If they use BIN or snipe bid at the end of an auction, there is no way to stop them, no matter what their FB says.  There are millions of Ebay users, so it is not feasible to try & block everyone with bad FB.  Most of them would not even be seen until after they purchase & then you are locked in to complete the sale, so what good is that?

 

The UPI system allows sellers to block non-payers with 2 or more strikes.  If sellers have their blocks in place, these buyers can not buy or bid.  So they are stopped. 

 

The FB system is one-sided, so it makes it useless. 

 

@darco:    Sometimes sellers do get the shaft.  Ebay gives you tools to use to help avoid this as much as possible.  Put your blocks in place, ship only to the address in Paypal, make accurate descriptions & ship on time, pack carefully, use delivery confirmation, etc. 

 

As far as a class action suit, I'm not sure what you would base it on.  You would have to have your lawyer read all the fine print in Ebay & in the agreement you approved when you signed up. 

 

When you join a site like this, you have to agree to their terms.  You have to learn & know the rules.  Many sellers make mistakes because they don't know the rules & policies, then when something happens, they complain or blame Ebay.  One of the biggest problems is that sellers don't follow up on disputes or refund before they get their items back.  So they end up losing the item & the money. 

 

 

 

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