Skip to main content
eBay

Home

 >

eBay Answer Center

 >

Answer Center

 >

Feedback

 >

What do I do? I have a buyer that left Negative Feedback. My title and descrip. say A Complete Setof 4 figures, buyer expected more figures
Welcome Guest

What do I do? I have a buyer that left Negative Feedback. My title and descrip. say A Complete Setof 4 figures, buyer expected more figures

Original Question
stuman6 (776 ) View Listings
stuman6
(1 of 5)
What do I do? I have a buyer that left Negative Feedback. My title and descrip. say A Complete Setof 4 figures, buyer expected more figures
Nov 25, 2012 08:47 AM

What do I do? I have a buyer that left Negative Feedback. My title and descrip. say A Complete Setof 4 figures, buyer expected more figures.  I contacted him, and he still does not wish to change feedback.  I can't fathom, How I could have been more clear on the description.  I've sold the same listing numerous times with no problems.  What can I do?  Is there any way I can get this unwarranted feedback off my record?
Get up to 2,500 FREE listings* every month with an eBay Stores subscription
Starting May 1—get up to 2,500 FREE listings* every month with an eBay Stores subscription

eBay has reduced the upfront cost to sell for Store sellers! With eBay’s new everyday rate plans, you get from up to 150 to 2,500 FREE listings* per month—no insertion fees, auction-style or fixed price—with an eBay Stores subscription. You pay a final value fee only when you sell! Plus, the final value fees for Stores have been streamlined to just 5 competitive category-based rates as low as 4%—and never more than 9%—regardless of how you sell.

Learn more about everything eBay Stores have to offer, then use the Fee Illustrator to find the best Store option for you! Watch this tutorial to learn how.

*Pay no insertion fees for your allotted free listings per calendar month. Optional fees, including advanced listing upgrades and supplemental service fees, still apply. Pay final value fees only when you sell. Motors Vehicles, Real Estate, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment and Commercial Printing Presses are excluded. 12 free pictures does not apply to Motors Vehicles listings. Terms are subject to change. Learn more.

The help content goes in here!
stuman6 (776 ) View Listings
stuman6
(1 of 5)
What do I do? I have a buyer that left Negative Feedback. My title and descrip. say A Complete Setof 4 figures, buyer expected more figures
Nov 25, 2012 08:47 AM

What do I do? I have a buyer that left Negative Feedback. My title and descrip. say A Complete Setof 4 figures, buyer expected more figures.  I contacted him, and he still does not wish to change feedback.  I can't fathom, How I could have been more clear on the description.  I've sold the same listing numerous times with no problems.  What can I do?  Is there any way I can get this unwarranted feedback off my record?

1 person has this question.
silverstrad (1640 ) View Listings
silverstrad
 
(2 of 5)
Re: What do I do? I have a buyer that left Negative Feedback. My title and descrip. say A Complete Setof 4 figures, buyer expected more figures
Nov 25, 2012 08:56 AM

I see that FB was revised today. but is still a negative.

Now it makes no sense at all. IMO, it says more negative things about the buyer than the seller.

 

There is nothing more that can be done to change it, but you could do a calm professional reply to it if you wish.

Is this answer useful?
(1 of 1 members found this answer useful)
chipm_girl03 (789 ) View Listings
chipm_girl03
 
(3 of 5)
Re: What do I do? I have a buyer that left Negative Feedback. My title and descrip. say A Complete Setof 4 figures, buyer expected more figures
Nov 25, 2012 09:01 AM

Well, In this case, buyer feels / knows what the "complete set" means. If there is more piece usually do occur and comes in the set and you said it is complete set that's what buyer expects. Don't say the "complete" if there are some parts are missing or did not come within your item. Just say how many pieces comes in your auction. If you want you can specific the item is included so the buyer knows exactly what piece are in the auction.

Is this answer useful?
(1 of 2 members found this answer useful)
stuman6 (776 ) View Listings
stuman6
(4 of 5)
Re: What do I do? I have a buyer that left Negative Feedback. My title and descrip. say A Complete Setof 4 figures, buyer expected more figures
Nov 25, 2012 09:13 AM

He received one of every figure in the Set. He expected multiples of the figures.

Is this answer useful?
(1 of 1 members found this answer useful)
billyp62 (153 ) View Listings
billyp62
(5 of 5)
Re: What do I do? I have a buyer that left Negative Feedback. My title and descrip. say A Complete Setof 4 figures, buyer expected more figures
Nov 25, 2012 04:00 PM

I have a problem with a Negative Feedback too, with Buyer saying: not as disscribed ....more damage than reported..missleading disscription.

Here's something to think about. In the Seller Protection section in "Feedback Protection" eBay says this:

"Negative and neutral feedback and low detailed seller ratings are automatically removed when they're: All from a single buyer or small number of buyers, From non-paying buyers, From picky buyers that consistently leave much lower than average scores, The result of major events out of your control: weather-related delays, postal strikes, natural disasters, etc."

The feedback was NOT automatically removed so I called eBay and asked about this. The rep. I spoke to acted as if they didn't have this policy and told me to file a report to use "Report This Buyer" so I did. They still have not "automatically" removed the negative feedback and I don't expect they will. I guess us sellers have to follow all the Buyer Protection rules but eBay does not follow it's own rules when it comes to Seller Protection.
To the top