Skip to main content
eBay

How often does eBay side with the seller on removing neg FB?

(1 of 9)
How often does eBay side with the seller on removing neg FB?
Dec 6, 2012 04:13 PM

I had a buyer leave me neg FB even after I immediately gave her a full refund, apologized profusely (groveled) for my mistake, and then GAVE her the item.  And she said in her FB I was not professional.

 

What are my chances eBay will remove it?

Starting May 1—get up to 2,500 FREE listings* every month with an eBay Stores subscription

eBay has reduced the upfront cost to sell for Store sellers! With eBay’s new everyday rate plans, you get from up to 150 to 2,500 FREE listings* per month—no insertion fees, auction-style or fixed price—with an eBay Stores subscription. You pay a final value fee only when you sell! Plus, the final value fees for Stores have been streamlined to just 5 competitive category-based rates as low as 4%—and never more than 9%—regardless of how you sell.

Learn more about everything eBay Stores have to offer, then use the Fee Illustrator to find the best Store option for you! Watch this tutorial to learn how.

*Pay no insertion fees for your allotted free listings per calendar month. Optional fees, including advanced listing upgrades and supplemental service fees, still apply. Pay final value fees only when you sell. Motors Vehicles, Real Estate, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment and Commercial Printing Presses are excluded. 12 free pictures does not apply to Motors Vehicles listings. Terms are subject to change. Learn more.

The help content goes in here!
(1 of 9)
How often does eBay side with the seller on removing neg FB?
Dec 6, 2012 04:13 PM

I had a buyer leave me neg FB even after I immediately gave her a full refund, apologized profusely (groveled) for my mistake, and then GAVE her the item.  And she said in her FB I was not professional.

 

What are my chances eBay will remove it?

2 people have this question.
(2 of 9)
Re: How often does eBay side with the seller on removing neg FB?
Dec 6, 2012 04:17 PM

When eBay may remove or adjust Feedback

http://pages.ebay.com/help/policies/feedback-removal.html

 

They most likely won't remove it, since they consider feedback a buyer's "opinion."  Sorry.


“Don't spend time beating on a wall, hoping to transform it into a door.” - Coco Chanel

Answer Resolves question
Is this answer useful?
(1 of 1 members found this answer useful)
(3 of 9)
Re: How often does eBay side with the seller on removing neg FB?
Dec 6, 2012 04:18 PM

As long as the buyer did not use profanity or abuse to you (or mention any case) then eBay will let the feedback stand.  You can always leave a follow up comment to the feedback.

Is this answer useful?
(1 of 1 members found this answer useful)
(4 of 9)
Re: How often does eBay side with the seller on removing neg FB?
Dec 6, 2012 04:19 PM

I can only hope for the BOTH of you,eBay removes BOTH comments.

Very unprofessional on your part.


tweet

Is this answer useful?
(1 of 1 members found this answer useful)
(5 of 9)
Re: How often does eBay side with the seller on removing neg FB?
Dec 6, 2012 04:21 PM

Sweetie, based on your reply to her feedback she is correct.

 

There is practically no chance of having it removed as it is not inappropriate.

Is this answer useful?
(2 of 2 members found this answer useful)
(6 of 9)
Re: How often does eBay side with the seller on removing neg FB?
Dec 6, 2012 04:22 PM

What are my chances eBay will remove it?

 

Slim to none, and Slim is out of town.

 

It does not violate policy, it is her opinion of the transaction. You should have said something like 'issued full refund without return of item'.


Check my work here http://pages.ebay.com/help/index/ALL.html

Is this answer useful?
(2 of 2 members found this answer useful)
(7 of 9)
Re: How often does eBay side with the seller on removing neg FB?
Dec 6, 2012 04:31 PM

It won't be removed. It's not malicious. But the Feedback Follow-up you left her violates eBay policy and will be removed if she reports it. You made a mistake in the listing and now you are laying all the blame on the buyer, it looks like.

(8 of 9)
Re: How often does eBay side with the seller on removing neg FB?
Dec 6, 2012 06:16 PM

you could have tried to work with the buyer and make her happy, but after the nasty reply you gave to her feedback, she probably would not agree to a feedback revision.

(9 of 9)
Re: How often does eBay side with the seller on removing neg FB?
Dec 7, 2012 04:30 AM

And to add to the above - you committed a serious policy violation in leaving a false positive for you buyer and that can further damage your account.

Is this answer useful?
To the top