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Can Ebay remove negative Feedback I left?

(1 of 10)
Can Ebay remove negative Feedback I left?
Jan 29, 2013 10:26 AM

I recently won a phone on auction and the seller seemed upset abut what the phone sold for, so she hiked the shipping cost from $5 to $38, when I refused to pay that amount she switched the shipping cost back to what she had listed. But refused to send me the phone and refunded the amount I paid.

I left negative feedback saying that the seller refused to sell the phone!!

Now, not only has customer service removed the feedback  I left, but have suspended my account saying I shouldn't have left negative feedback!!.

How absurd is this???

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(1 of 10)
Can Ebay remove negative Feedback I left?
Jan 29, 2013 10:26 AM

I recently won a phone on auction and the seller seemed upset abut what the phone sold for, so she hiked the shipping cost from $5 to $38, when I refused to pay that amount she switched the shipping cost back to what she had listed. But refused to send me the phone and refunded the amount I paid.

I left negative feedback saying that the seller refused to sell the phone!!

Now, not only has customer service removed the feedback  I left, but have suspended my account saying I shouldn't have left negative feedback!!.

How absurd is this???

1 person has this question.
(2 of 10)
Re:Can Ebay remove negative Feedback I left?
Jan 29, 2013 10:31 AM

Yes, eBay can remove feedback. You must have said something in the feedback comment other than what you stated here.


Sunny “Why do people keep running over a string a dozen times with their vacuum cleaner, then reach down, pick it up, examine it, then put it down to give their vacuum one more chance?” - Unknown

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(3 of 10)
Re:Can Ebay remove negative Feedback I left?
Jan 29, 2013 10:33 AM

They won't suspend your account for leaving one negative. You need to have a high percentage of negatives left for sellers before ebay will suspend your buying ability or buyer protection. How many negatives have you left in the last 12 months?


Take pictures like you are selling to people that can't read. Write descriptions like you are selling to people that can't see.

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(4 of 10)
Re:Can Ebay remove negative Feedback I left?
Jan 29, 2013 10:34 AM

What sunny said. Inappropriate language, threats, personal attacks, etc. and eBay will remove the FB. FB should be very professional and left in a concise and calm way.


“Let’s work the problem, people. Let's not make things worse by guessing.” -Gene Kranz, Mission Control Director (played by Ed Harris), Apollo 13

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(1 of 1 members found this answer useful)
(5 of 10)
Re:Can Ebay remove negative Feedback I left?
Jan 29, 2013 10:39 AM

Having a single feedback removed won't cause you to be suspended.  Only a history of negatives, low DSRs, or malicious bidding to hurt a competitior will result in a suspension.




Real people believe that if it ain't broke, don't fix it. Engineers believe that if it ain't broke, it doesn't have enough features.

Proud member of the Pack of Disgruntled Failures!

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(6 of 10)
Re:Can Ebay remove negative Feedback I left?
Jan 29, 2013 10:40 AM

so you want to know if ebay is allowed to do something that they already did?

what do you think?

 

if you want to know why, check the notification message you got from ebay telling you about your violation.

 

BTW...there is nothing absurd about being suspended for policy violations.

I suspect this is not your first.

 

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(7 of 10)
Re:Can Ebay remove negative Feedback I left?
Jan 29, 2013 10:49 AM

 I have only left 3 negative feedback in 11 years as the items was not sent!

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(8 of 10)
Re:Can Ebay remove negative Feedback I left?
Jan 29, 2013 10:54 AM

What exactly did you say in the feedback comment?

 

Also read here:

http://pages.ebay.com/help/policies/inappropriate-feedback-comments.html


And eBay does not suspend a member over one feedback policy violation. Since you are able to post here I think you aren't suspended at all, but your buying privileges may have been taken away for a length of time.


Sunny “Why do people keep running over a string a dozen times with their vacuum cleaner, then reach down, pick it up, examine it, then put it down to give their vacuum one more chance?” - Unknown

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(9 of 10)
Re:Can Ebay remove negative Feedback I left?
Jan 29, 2013 11:15 AM

I think I had said the seller was greedy and dishonest as she made up some insane story abt how ebay hiked the selling price up because of how much the phone sold for!

Anyways, this is the 1st time something like this has happened, so I guess Ebay isn't the place for me.

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(0 of 1 members found this answer useful)
(10 of 10)
Re:Can Ebay remove negative Feedback I left?
Jan 29, 2013 11:22 AM

Using the words "greedy" and "dishonest" would not get the comment removed so there must be something else that was said.

 

In any event there is nothing you can do about it now.


Sunny “Why do people keep running over a string a dozen times with their vacuum cleaner, then reach down, pick it up, examine it, then put it down to give their vacuum one more chance?” - Unknown

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