I received negative feedback for the first time in 8 plus years. When I contacted the buyer to say she could send the item back for a full refund, she said I must have the wrong person because she did not leave negative feedback. OKay, so I try to get a revision since she said she didn't intend to leave negative feeback. Her reply to the Ebay email was that she was satified, and that I went the extra mile, but would not remove the negative feedback. Is there something eBay can do to add her comment to the feedback? Someone else at Ebay to help?
Also, I have over 563 feedbacks and 1 negative takes my rating down to 97.3%?? What's up with that?