upper right - click customer support - search on 'stars'
http://pages.ebay.com/help/feedback/scores-reputation.html
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This is an automatic signature...attached to all my posts - maybe its directly relevant, maybe not... Upper right corner on this page, click 'customer support'. Type your question into the input box, and click the 'search' button.
This will answer 99% of all questions posted on this board.
And "payed" is not the past tense of the verb 'to pay'.