Skip to main content
eBay

Home

 >

eBay Answer Center

 >

Answer Center

 >

Miscellaneous

 >

Password Pop-up Window? Is this from Ebay?
Welcome Guest

Password Pop-up Window? Is this from Ebay?

Original Question
vintagevolume11 (63 ) View Listings
vintagevolume11
(1 of 10)
Password Pop-up Window? Is this from Ebay?
Jan 12, 2012 08:54 PM

I've been listing items for the past couple hours to take advantage of the free listings today, however for the past couple of minutes I've been getting a pop-up window that keeps opening on me.

 

The window pops up and says the following:

 

A username and password are being requested by http://thumbs2.ebaystatic.com. The site says: "FE Build-A-Pool PROD Auth"

 

Then it has a couple of boxes to type in a username and password.  Is this being sent from ebay?  Or maybe possible hacking of my account?
Get up to 2,500 FREE listings* every month with an eBay Stores subscription
Starting May 1—get up to 2,500 FREE listings* every month with an eBay Stores subscription

eBay has reduced the upfront cost to sell for Store sellers! With eBay’s new everyday rate plans, you get from up to 150 to 2,500 FREE listings* per month—no insertion fees, auction-style or fixed price—with an eBay Stores subscription. You pay a final value fee only when you sell! Plus, the final value fees for Stores have been streamlined to just 5 competitive category-based rates as low as 4%—and never more than 9%—regardless of how you sell.

Learn more about everything eBay Stores have to offer, then use the Fee Illustrator to find the best Store option for you! Watch this tutorial to learn how.

*Pay no insertion fees for your allotted free listings per calendar month. Optional fees, including advanced listing upgrades and supplemental service fees, still apply. Pay final value fees only when you sell. Motors Vehicles, Real Estate, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment and Commercial Printing Presses are excluded. 12 free pictures does not apply to Motors Vehicles listings. Terms are subject to change. Learn more.

The help content goes in here!
vintagevolume11 (63 ) View Listings
vintagevolume11
(1 of 10)
Password Pop-up Window? Is this from Ebay?
Jan 12, 2012 08:54 PM

I've been listing items for the past couple hours to take advantage of the free listings today, however for the past couple of minutes I've been getting a pop-up window that keeps opening on me.

 

The window pops up and says the following:

 

A username and password are being requested by http://thumbs2.ebaystatic.com. The site says: "FE Build-A-Pool PROD Auth"

 

Then it has a couple of boxes to type in a username and password.  Is this being sent from ebay?  Or maybe possible hacking of my account?

47 people have this question.
ponygirllisa (241 ) View Listings
ponygirllisa
 
(2 of 10)
Re: Password Pop-up Window? Is this from Ebay?
Jan 12, 2012 09:07 PM

That would not be from Ebay.  It sounds like your computer is infected with spyware.  Run your virus scan/spyware remover.


Is this answer useful?
(3 of 18 members found this answer useful)
great-panes (14 ) View Listings
great-panes
(3 of 10)
Re: Password Pop-up Window? Is this from Ebay?
May 16, 2012 02:00 AM

I got the same message with a different web page for the "requested by" part (I'm guessing because I was coming from Paypal to make a payment):

 

A username and password are being requested by https://payments.ebay.com. The site says: "FE Build-A-Pool PROD Auth"

 

I closed the browser & ran Malwarebytes--it didn't find anything but now that pop up isn't showing up any more.

 

I'm not sure if the scan coming back clean is good news or bad news...

 

I've seen reports of this same pop up on the Germany, UK & Australian forums, but no one with much info about the name of what I assume is a virus or how to be sure if I am rid of it.

 

Anyone got more info?
xcergy (12785 ) View Listings
xcergy
(4 of 10)
Re: Password Pop-up Window? Is this from Ebay?
May 16, 2012 12:50 PM

I got this error last night as well.  It is an eBay glitch duplicated on more then one browser.  Reported to an eBay CS supervisor. Hopefully now resolved, as I was able to cancel, then tried again w no errors, but it WAS a scare to be sure.


---------
Keith aka xcergy
a bonded seller

We have the eXCess enERGY to complete your day!

Is this answer useful?
(2 of 2 members found this answer useful)
great-panes (14 ) View Listings
great-panes
(5 of 10)
Re: Password Pop-up Window? Is this from Ebay?
May 16, 2012 09:47 PM

Thanks xcergy--they said it was actually an ebay glitch!?!  Crazy--I had seen other threads on the topic that have since been deleted from ebay forums but nothing that explained what happened.  Guess they were aiming to keep it a secret. :)
ckierstein1 (46 ) View Listings
ckierstein1
(6 of 10)
Re: Password Pop-up Window? Is this from Ebay?
Jun 15, 2012 02:19 PM

Had problems for the last few hours looking at the thumbnails on Ebay listings. I rec'd a pop up message "A user name and password are being requested by http://i.ebayimg.com. The site says: FE Build-A-Pool PROD Auth"

and

a box for my user name and password.

Contacted support, they had me clean the history cache, but I had cleared it prior to the pop up message appearing. The tech didn't mentioni anything serious but it didn't happen anyone while I was on the phone with him. What's up?

Thanks CK
ckierstein1 (46 ) View Listings
ckierstein1
(7 of 10)
Re: Password Pop-up Window? Is this from Ebay?
Jun 15, 2012 02:20 PM

Had problems for the last few hours looking at the thumbnails on Ebay listings. I rec'd a pop up message "A user name and password are being requested by http://i.ebayimg.com. The site says: FE Build-A-Pool PROD Auth"

and

a box for my user name and password.

Contacted support, they had me clean the history cache, but I had cleared it prior to the pop up message appearing. The tech didn't mentioni anything serious but it didn't happen anyone while I was on the phone with him. What's up?

Thanks CK
bcgreatness (23 ) View Listings
bcgreatness
(8 of 10)
Re: Password Pop-up Window? Is this from Ebay?
Jun 15, 2012 02:30 PM

same thing happening here. Was worried it was bad news. Have been posting pics trying to create an auction and some pics were failed then I would get the pop up.
n.k.n.i (49 ) View Listings
n.k.n.i
(9 of 10)
Re: Password Pop-up Window? Is this from Ebay?
Aug 13, 2012 02:42 PM

Exactly the same thing has just happened to me. I was trying to upload pictures for my auction it said

A username and password are being requested by http://i.ebayimg.com. The site says: "FE Build-A-Pool PROD Auth".

Is there a way to fix this.?

T.I.A

 
pjs_toybox (438 ) View Listings
pjs_toybox
(10 of 10)
Re: Password Pop-up Window? Is this from Ebay?
Aug 13, 2012 02:53 PM

I'm getting this now.  Anyone know if I need to do something on my end.
To the top