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how to get refund for return postage from seller?

(1 of 3)
how to get refund for return postage from seller?
Feb 28, 2013 12:25 PM

received an item from seller - was not in condition as advertised - contacted seller and he would refund payment when item returned - i incurred additional postage to return item, but after 2 emails to seller about postage, no response.  seller did refund payment made for item through paypal.  how do i proceed, thru ebay or paypal?

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(1 of 3)
how to get refund for return postage from seller?
Feb 28, 2013 12:25 PM

received an item from seller - was not in condition as advertised - contacted seller and he would refund payment when item returned - i incurred additional postage to return item, but after 2 emails to seller about postage, no response.  seller did refund payment made for item through paypal.  how do i proceed, thru ebay or paypal?

2 people have this question.
(2 of 3)
Re:how to get refund for return postage from seller?
Feb 28, 2013 12:29 PM

ebays Buyer Protection policy states the buyer gets their item price plus shipping refunded, but the buyer pays for return shipping.


Know these 4 things:
1) Buyer Protection - 45 days to file a claim
2) Auctions are binding contracts
3) Click on Customer Support to find all answers
4) Problems are resolved in the Resolution Center

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(3 of 3)
Re:how to get refund for return postage from seller?
Feb 28, 2013 12:36 PM

Hi

 

If seller refunded your original shipping cost along with the cost of the item ... you have no leverage to receive any more money from the seller using eBay or PayPal.

 

It is currently only a 'recommendation' that sellers refund return shipping when the item is not as described.  It is not enforced by either eBay or PayPal.  Sorry.

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