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I want to know why I have to pay return shipping on an item that was listed incorrectly or damaged.

(1 of 4)
I want to know why I have to pay return shipping on an item that was listed incorrectly or damaged.
Dec 8, 2012 04:35 AM

I think if the seller listed something incorrectly or not as described they should be held accountable for full refunds of the purchase price, shipping, and return shipping. I bought an item that was not as described and I had to pay $10.00 to return a misrepresented item and know I am out $10.00 with nothing to show for it. Please help this problem get resolved. Thank you.

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(1 of 4)
I want to know why I have to pay return shipping on an item that was listed incorrectly or damaged.
Dec 8, 2012 04:35 AM

I think if the seller listed something incorrectly or not as described they should be held accountable for full refunds of the purchase price, shipping, and return shipping. I bought an item that was not as described and I had to pay $10.00 to return a misrepresented item and know I am out $10.00 with nothing to show for it. Please help this problem get resolved. Thank you.

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(2 of 4)
Re: I want to know why I have to pay return shipping on an item that was listed incorrectly or damaged.
Dec 8, 2012 04:38 AM

Buyers are always responsible for return shipping. Good sellers will reimburse return shipping when the mistake was theirs, however they are not required to do so.

 

Contact the seller and ask. You still have the option of leaving feedback.


Sunny “Why do people keep running over a string a dozen times with their vacuum cleaner, then reach down, pick it up, examine it, then put it down to give their vacuum one more chance?” - Unknown

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(3 of 4)
Re: I want to know why I have to pay return shipping on an item that was listed incorrectly or damaged.
Dec 8, 2012 04:40 AM

This is a member to member forum.  There is NOBODY from ebay here.

 

Ebay policy states that if a buyer wants to return an item, the buyer pays return shipping.  No matter the reason for the return.

 

If the return is due to the fault of the seller, then some sellers will work it out to where they pay the return shipping as well............BUT they are NOT required to do so.

 

 

 

 

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(4 of 4)
Re: I want to know why I have to pay return shipping on an item that was listed incorrectly or damaged.
Dec 8, 2012 09:39 AM

John, it's my opinion that a really good seller, if he believes you are correct about the item being not as described, will refund you for the return shipping. His practices in that regard should show up in his feedback and star ratings from buyers.

 

Consider that eBay usually takes the word of the buyer when the buyer says it is not as described and the seller says that it is.  Obviously either they disagree or one is lying, but eBay--with no way of knowing which is right—takes the buyer’s side.

 

This policy could be dreadfully abused if the buyer weren’t required to pay return shipping.  Have you ever watched a woman in a shoe store?  She may try on ten pairs of shoes before she decides which pair she likes best.  On eBay, if she didn’t have to pay the cost of the return, a dishonest person could easily do the same thing.

 

 

I don't know that this is the reason behind eBay's policy, but it may very well be.

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