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I am having the same issue right now. I printed 8 labels today but the 5th one is giving me this error... all the others printed well. I've tried several times but keep getting this error message. Does anyone know what this is?
I just had this problem. The destination address field was too long. Before hitting the Pay and Print button, click on the Change button for the destination address. You might see something like this:
What Ebay shows as the destination address:
Building name, 12345678 Long_long_street_name, Apt 322
XXX, XXX XXXXX
When you click on the "Change" button, you see this for the first address box:
Building name, 12345678 Long_long_street_name,
Note that the apartment does not show up on the second address line but is past the end of the first box. You need to move the apartment (or whatever is causing the overflow) from the first line to the second address line. It is vital to remove the extra characters from the first box since that is what is causing the problem. The address boxes should look like this:
i contacted ebay twice about this problem, but they seem to be in denial and not much help. they keep telling me to delete cookies and change my computer settings instead of trying to find out what's wrong with their system.