dear, i am really sorry about this, i will call them today again.
About the DHL service, this DHL Post Package is not like nomal DHL service, in fact it is international Post package, mail is dispatched via post office.
this is information i tracked on DHL globalmail website:
Item Status Explanation
Arrived at P.O. Item has arrived destination post office.
this is your item stature:
25.10.2012 GB Arrived at P.O. Arrival at inward office of exchange
27.10.2012 GB Processing at P.O. Unsuccessful delivery
this is destination information:
DHL GlobalMail - Singapore Terminal
80 ALPS Avenue #03-07
tracking number: 10024238
dear your item should in destination Post office now, your local post office.
please try all those informtion:"P1631542ETC1210", "RX521287679DE", "10024238"
Item Status for DGM Item#: "P1631542ETC1210" is
Processing at P.O. in United Kingdom on27.10.2012 03:51 AM
Customer Item Ref#
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The help content goes in here!