I've sent a package priority mail with the tracking number. It shows that it has been delivered (apartment building,) time and day, but the customer says he has never received it. I have not paid insurance on it. I called the Post Office and they are investigating.
The item was sold for about $27.50 plus about $6 shipping (free shipping for the customer.) The customer wants to be reimbursed, which I will do. I wonder, however, if I can recover my money, since I haven't been negligent. What is the right procedure in such case.
Thank you very much! D.