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Should I open a case? The seller says they shipped the item but I haven't gotten it yet, it's been 18 days since I paid.
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Should I open a case? The seller says they shipped the item but I haven't gotten it yet, it's been 18 days since I paid.

Original Question
vocarin (2) View Listings
vocarin
(1 of 7)
Should I open a case? The seller says they shipped the item but I haven't gotten it yet, it's been 18 days since I paid.
Jan 18, 2013 08:00 PM

I won an auction and paid late on the first of this month. It's been two weeks and it doesn't look like it's been shipped although when I messaged the seller they replied that they shipped the item and were going to send me the tracking number after they came back from vacation. The 29 is when I will no longer be able to open a case. 

 

I've messaged them again a day ago and they haven't replied.

 

What should I do?
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vocarin (2) View Listings
vocarin
(1 of 7)
Should I open a case? The seller says they shipped the item but I haven't gotten it yet, it's been 18 days since I paid.
Jan 18, 2013 08:00 PM

I won an auction and paid late on the first of this month. It's been two weeks and it doesn't look like it's been shipped although when I messaged the seller they replied that they shipped the item and were going to send me the tracking number after they came back from vacation. The 29 is when I will no longer be able to open a case. 

 

I've messaged them again a day ago and they haven't replied.

 

What should I do?

1 person has this question.
*lady*madonna* (572 ) View Listings
*lady*madonna*
 
(2 of 7)
Re:Should I open a case? The seller says they shipped the item but I haven't gotten it yet, it's been 18 days since I paid.
Jan 18, 2013 08:03 PM

You have 45 days in which to open a case.


There will be an answer, Let It Be.
frodobagginskennedy (1963 ) View Listings
frodobagginskennedy
 
(3 of 7)
Re:Should I open a case? The seller says they shipped the item but I haven't gotten it yet, it's been 18 days since I paid.
Jan 18, 2013 08:05 PM

open a case


This quest stands on the edge of a blade...stray but a little and you shall fail to the ruin of us all. "The Lady Galadriel"

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(0 of 1 members found this answer useful)
ssgsimpson (4147 ) View Listings
ssgsimpson
 
(4 of 7)
Re:Should I open a case? The seller says they shipped the item but I haven't gotten it yet, it's been 18 days since I paid.
Jan 18, 2013 08:05 PM

you have 45 days to file INR, sounds fishy that the seller just happens to be on vacation until that time has passed, If they were able to answer your first question they had access to a computer and could have gotten the DC number for you.

 

Don't let the 45 days pass without opening a INR case....in other words, don't let the seller "string" you along with promises until it's too late
angelgirl327 (1551 ) View Listings
angelgirl327
 
(5 of 7)
Re:Should I open a case? The seller says they shipped the item but I haven't gotten it yet, it's been 18 days since I paid.
Jan 18, 2013 08:05 PM

the listing should show you the estimated date of delivery - just click on the payments/shipping tab.  Wait a few days to a week after that date and if you still haven't received it or heard from the seller then file for item not received in the resolution center - customer support, top right of page

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(2 of 2 members found this answer useful)
vocarin (2) View Listings
vocarin
(6 of 7)
Re:Should I open a case? The seller says they shipped the item but I haven't gotten it yet, it's been 18 days since I paid.
Jan 18, 2013 08:23 PM

I can't open a case, I keep getting this message.

"You purchased this item as a PayPal guest user and will need to contact PayPal directly by going through their Resolution Center." 
angelgirl327 (1551 ) View Listings
angelgirl327
 
(7 of 7)
Re:Should I open a case? The seller says they shipped the item but I haven't gotten it yet, it's been 18 days since I paid.
Jan 18, 2013 08:27 PM

You'll have to sign up with paypal using the same email and info as you did as a guest.  then you can file a claim.

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