I've noticed quite a few people are having problems receiving pkgs that get stuck and lost at the USPS Richmond CA sorting facility.
I'm having the same problem with a shipment...ultimate destination NV. Sent with Delivery Confirmation August 29. Last DC tracking on September 2, says it is still at the sorting facility in Richmond CA. Buyer notified me a couple of days ago.
I filed a case with the USPS but of course will refund total amount to this really nice patient buyer.
I hope everyone having this problem will file a case as Richmond sorting facility seems to be the "Roach Motel" of mail centers. (pkgs check in but they don't check out.)
It takes a little time but maybe if there are enough of us having this probem filing cases, something will be done about this sorting facility. To file a case:
Call this number and KEEP PRESSING 0's until you get a person. Do not press any other number or you will get in an endless loop.
Call 1-800-ASK-USPS® (800-275-8777)
M-F - 8:00am-8:30pm ET
Sat - 8:00am-6:00pm ET
Sun/Holidays* - Closed
("If we don't hang together, we shall all hang separately." Ben Franklin)