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Shipping costed less than charged amount
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Shipping costed less than charged amount

Original Question
gamb13r (68 ) View Listings
gamb13r
(1 of 5)
Shipping costed less than charged amount
Nov 10, 2012 03:12 PM

Do I need to refund difference?
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gamb13r (68 ) View Listings
gamb13r
(1 of 5)
Shipping costed less than charged amount
Nov 10, 2012 03:12 PM

Do I need to refund difference?

2 people have this question.
pi_r_square (14 ) View Listings
pi_r_square
 
(2 of 5)
Re: Shipping costed less than charged amount
Nov 10, 2012 03:14 PM

If you wish, you may find the transaction in your PayPal account, and give the buyer a partial refund.

 

However, the buyer knew the s/h fee before bidding ... so ...

 





Pi's Page A great place for quick answers; no waiting, no voting,
"Do It Yourself": eBay Customer Support .

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stormwatch60 (256 ) View Listings
stormwatch60
 
(3 of 5)
Re: Shipping costed less than charged amount
Nov 10, 2012 03:23 PM

That depends on the amount and if the shipping cost is on the package. I print shipping labels but don't have the cost on the label. If the postage shows the cost you may want to refund. If it is more than a few dollars I refund the overcharge regardless of weather or not the cost was posted on the label. In the end it is up to you as to refunding the overcharge. If the buyer knows the true cost even if it is small it may cause you a problem.

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gamb13r (68 ) View Listings
gamb13r
(4 of 5)
Re: Shipping costed less than charged amount
Nov 10, 2012 03:28 PM

The first place I went to wanted to charge more for shipping it, and I don't think buyer would pay more. So I went to a different place. That ended up being a bit cheaper than what I charged, so I did go out of my way to find cheapest carrier. I feel like I shouldn't need to since I went out of my way. I know that if I had gone with the first carrier, I would not get more money for shipping.

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stormwatch60 (256 ) View Listings
stormwatch60
 
(5 of 5)
Re: Shipping costed less than charged amount
Nov 10, 2012 03:38 PM

Shipping is is not a way to make a profit. It should be charged by way of calculated shipping as close to the actual cost as possible. You don't go out of your way, you set your listing to charge the real cost as close as you can. If you have other questions about shipping costs you need to ask about how to do it properly

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