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I sold and item which got some damages on shipping,what should I do?
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I sold and item which got some damages on shipping,what should I do?

Original Question
pictorial_rug (42 ) View Listings
pictorial_rug
(1 of 2)
I sold and item which got some damages on shipping,what should I do?
Jan 24, 2013 12:36 AM

I sold and item which the buyer after receieving it told me that the below part of the glass was broken 

 

This is the item

 

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=261149869190

 

As you could see it is a khatam frame with a miniature painting which has a glass and he told me the glass is broken ,now he wants a refund,In these cases how should I make the refund?the price for the frame was 19.50 us dollar +15.99 us dollar shipping, how much should I return him back?full?partial like 5 dollar?

 

Thanks for your time
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pictorial_rug (42 ) View Listings
pictorial_rug
(1 of 2)
I sold and item which got some damages on shipping,what should I do?
Jan 24, 2013 12:36 AM

I sold and item which the buyer after receieving it told me that the below part of the glass was broken 

 

This is the item

 

http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=261149869190

 

As you could see it is a khatam frame with a miniature painting which has a glass and he told me the glass is broken ,now he wants a refund,In these cases how should I make the refund?the price for the frame was 19.50 us dollar +15.99 us dollar shipping, how much should I return him back?full?partial like 5 dollar?

 

Thanks for your time

1 person has this question.
my*quiet*place (1003 ) View Listings
my*quiet*place
 
(2 of 2)
Re:I sold and item which got some damages on shipping,what should I do?
Jan 24, 2013 03:11 AM

Normally an item is returned to seller and a 100% refund is made.

 

In this case, that doesn't make sense= arrange with buyer for a fair refund to replace the glass - see if buyer is happy with that.


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