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Who takes the hit on this one?

(1 of 4)
Who takes the hit on this one?
Jan 18, 2013 08:09 PM

Shipped an item under $100 via fedex ground with no request for signature. Fedex states they delivered the package to the verified paypal addy I shipped it to, but left it on the front porch. Customer claims they did not receive it. Will fedex cover the loss with their automatic under $100 coverage? If not who eats this kind of loss?

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(1 of 4)
Who takes the hit on this one?
Jan 18, 2013 08:09 PM

Shipped an item under $100 via fedex ground with no request for signature. Fedex states they delivered the package to the verified paypal addy I shipped it to, but left it on the front porch. Customer claims they did not receive it. Will fedex cover the loss with their automatic under $100 coverage? If not who eats this kind of loss?

1 person has this question.
(2 of 4)
Re:Who takes the hit on this one?
Jan 18, 2013 08:14 PM

The buyer would lose any claim of item not received as you have delivery confirmation to the PayPal provided address.  Since the item was under $250 you did not have to have signature confirmation.

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(3 of 4)
Re:Who takes the hit on this one?
Jan 18, 2013 08:15 PM

once it shows delivered you have proof of delivery and have done your part as far as ebay is concerned.  i doubt fedex will cover it.  you are not required to do signature confirmation under 250.00.

 

tell them to ask their neighbors if they have it.


This quest stands on the edge of a blade...stray but a little and you shall fail to the ruin of us all. "The Lady Galadriel"

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(2 of 2 members found this answer useful)
(4 of 4)
Re:Who takes the hit on this one?
Jan 18, 2013 08:17 PM

You didn't need signature, so that's a non-issue.

How could "left on porch" be under your control? You don't take the hit. this is all now on the buyer to try to get fixed. 

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