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What to do when USPS has lost a package?
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What to do when USPS has lost a package?

Original Question
go**accessorize**your.. (175 ) View Listings
go**accessorize**your..
(1 of 3)
What to do when USPS has lost a package?
Nov 28, 2012 10:09 PM

USPS lost a package I sent to a buyer. What should I do? The buyer contacted the post office and they told her the package was lost.

I plan to contact them myself in the morning.

Will I have to pay back the money to the buyer or does ebay cover this kind of stuff?

Thanks for any help.

 
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go**accessorize**your.. (175 ) View Listings
go**accessorize**your..
(1 of 3)
What to do when USPS has lost a package?
Nov 28, 2012 10:09 PM

USPS lost a package I sent to a buyer. What should I do? The buyer contacted the post office and they told her the package was lost.

I plan to contact them myself in the morning.

Will I have to pay back the money to the buyer or does ebay cover this kind of stuff?

Thanks for any help.

 

1 person has this question.
simba6 (1286 ) View Listings
simba6
 
(2 of 3)
Re: What to do when USPS has lost a package?
Nov 28, 2012 10:17 PM

The seller has to refund the buyer when that happens.  It's up to the seller insure the package if they want.

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(1 of 1 members found this answer useful)
centerhill73 (4553 ) View Listings
centerhill73
 
(3 of 3)
Re: What to do when USPS has lost a package?
Nov 28, 2012 10:32 PM

Ebay is not in the insurance business. The cost will be expected to be covered by the seller (you). sorry

 

A "lost" package often shows up later. It may have been left in a mailbag that is not being used currently. I had a package returned to me last year that was lost over 6 months. If you mailed with tracking, just ask the USPS to download a "return to sender" notice on the number in their system in case it ever shows up.

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