A buyer has stated an item was broken upon receiving. I packed the item very well in bubble wrap, paper and box.. This was a durable plastic and I cannot believe this item would break even my husband could not believe it. When I offer for the buyer to send the item back, they e-mailed me and said they used duct tape and sealant to fix. Why would someone want to keep a fountain and duct tape it and seal it, instead of sending back for refund? I believe they are misusing ebay and trying to make their money back. What can I do?
eBay has reduced the upfront cost to sell for Store sellers! With eBay’s new everyday rate plans, you get from up to 150 to 2,500 FREE listings* per month—no insertion fees, auction-style or fixed price—with an eBay Stores subscription. You pay a final value fee only when you sell! Plus, the final value fees for Stores have been streamlined to just 5 competitive category-based rates as low as 4%—and never more than 9%—regardless of how you sell.
*Pay no insertion fees for your allotted free listings per calendar month. Optional fees, including advanced listing upgrades and supplemental service fees, still apply. Pay final value fees only when you sell. Motors Vehicles, Real Estate, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment and Commercial Printing Presses are excluded. 12 free pictures does not apply to Motors Vehicles listings. Terms are subject to change. Learn more.
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