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A buyer has stated an item was broken upon receiving. I packed the item very well in bubble wrap, paper and box.. This was a durable plastic and I cannot believe this item would break even my husband could not believe it. When I offer for the buyer to send the item back, they e-mailed me and said they used duct tape and sealant to fix. Why would someone want to keep a fountain and duct tape it and seal it, instead of sending back for refund? I believe they are misusing ebay and trying to make their money back. What can I do?
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