Skip to main content
eBay

What is the quickest & easiest way to reach customer support? Having much trouble...

(1 of 5)
What is the quickest & easiest way to reach customer support? Having much trouble...
Dec 17, 2012 06:30 PM

I have an item that I paid for & seller opened an unpaid item dispute & I need to appeal asap.  However, the link for the unpaid item appeal is dead - goes nowhere.  Very discouraged in where Ebay has come... I used to love this place - now it seems very, very tricky to solve problems.

Starting May 1—get up to 2,500 FREE listings* every month with an eBay Stores subscription

eBay has reduced the upfront cost to sell for Store sellers! With eBay’s new everyday rate plans, you get from up to 150 to 2,500 FREE listings* per month—no insertion fees, auction-style or fixed price—with an eBay Stores subscription. You pay a final value fee only when you sell! Plus, the final value fees for Stores have been streamlined to just 5 competitive category-based rates as low as 4%—and never more than 9%—regardless of how you sell.

Learn more about everything eBay Stores have to offer, then use the Fee Illustrator to find the best Store option for you! Watch this tutorial to learn how.

*Pay no insertion fees for your allotted free listings per calendar month. Optional fees, including advanced listing upgrades and supplemental service fees, still apply. Pay final value fees only when you sell. Motors Vehicles, Real Estate, Heavy Equipment, Concession Trailers & Carts, Imaging & Aesthetics Equipment and Commercial Printing Presses are excluded. 12 free pictures does not apply to Motors Vehicles listings. Terms are subject to change. Learn more.

The help content goes in here!
(1 of 5)
What is the quickest & easiest way to reach customer support? Having much trouble...
Dec 17, 2012 06:30 PM

I have an item that I paid for & seller opened an unpaid item dispute & I need to appeal asap.  However, the link for the unpaid item appeal is dead - goes nowhere.  Very discouraged in where Ebay has come... I used to love this place - now it seems very, very tricky to solve problems.

1 person has this question.
(2 of 5)
Re: What is the quickest & easiest way to reach customer support? Having much trouble...
Dec 17, 2012 06:33 PM

How did you pay for the item?

 

The only way to get out of the unpaid item process is to pay for the item via an electronic payment processor accepted by ebay.

 

 

(3 of 5)
Re: What is the quickest & easiest way to reach customer support? Having much trouble...
Dec 17, 2012 06:33 PM

Go up to Customer Support at the top right of this page, click on that, and then click on the "Contact Us" tab.


There will be an answer, Let It Be.

Is this answer useful?
(1 of 1 members found this answer useful)
(4 of 5)
Re: What is the quickest & easiest way to reach customer support? Having much trouble...
Dec 17, 2012 06:46 PM

Contact Us is also at the bottom of this page. After you click on
Contact Us,
Then click on
Contact ebay> then make a choice on that page as to your question> next page, make another choice> each page that comes up make a choice and eventually you will see Call Us, Click on it an it will give you a phone number.

(5 of 5)
Re: What is the quickest & easiest way to reach customer support? Having much trouble...
Dec 17, 2012 07:16 PM

Hi.  I paid for the item via Paypal.  I was having trouble using the Ebay checkout, so paid via Paypal - then notified the seller several times regarding it to which I received no reply until tonight.  Before even giving me a chance to reply tonight, an unpaid item case was opened against me.  I have seen every "contact us" link I think around on Ebay (as I have been on the run-around the past couple of hrs.) - looks like the only way available at the moment is to call.  So, guess I will be making most likely a long phone call tomorrow a.m.  :)  Thanks for all of your help guys, though!

Is this answer useful?
(0 of 1 members found this answer useful)
To the top