A buyer purchased an item with a 14 day return policy, the item was damaged before I could send it so I immediately refunded his money back and gave him an explaination of why i refunded his money back to him.
I recieved an email from him telling me (english might not be his native language) basicaly that he didnt want the money and that he wants the item.
How can I end this transaction with a happy ending? I gave him back his payment in full, the item has been destroyed. How do I cancel this transaction?
I think he might be trying to scam me so I need some help on what to do.... Thank You