Yesterday I bought an item on eBay which turned out to be a wholesale *list*. eBay deleted the listing a couple of hours later (after I had payed the seller) and the seller's page on eBay now says: "No longer a registered user". The seller didn't include a shipping arrival date on the listing either, so I do not intend to wait.
After e-mailing Paypal (since I'm outside of the US and I can't call them), and telling them that the listing was a scam (a wholesale list, not posted in the Classified Ads section, a 1 day listing, seller not replying, not even marking the item as shipped, etc.) and telling them that even eBay had deleted the listing, I got a reply from Paypal today:
I can see that the payment has been held and a case reference PP-002-152-086-933 has been created on PayPal.
Please log in to the resolution centre and follow the steps that have been outlined. Hopefully we will be able to bring the matter to a satisfactory conclusion for you.
I hope the issue is resolved soon."
I'm glad that I got this kind of reply, but should I open a dispute on eBay or Paypal? eBay's buyer protection says that you can complain about an item after it has arrived, but I've not received it yet. Paypal has a dispute type that you can open without waiting for the item to arrive, should I follow that route? I have payed with Paypal and have done everything in the normal way.
What would you suggest doing?