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The Answer Center is the place for eBay buyers and sellers to ask fellow members questions about buying and selling on eBay. You can also share tips and information that you feel will be useful to fellow members.

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bluehearts*02
The author of this question has indicated that a satisfactory answer has been provided.

refund with dispute

How do I refund my buyer.  He opened a case & I agreed to refund payment.  Do I go into the dispute case & refund from there or into paypal & refund from there???????   Any help appreciated.
2 Answers No Comments 152 Views
funkybassistalan
The author of this question has not yet selected an answer as having resolved the question.

my acct was hacked and hacker sold items

Just discovered this ebay community thing so I'll share my recent experience. My email,paypal,&ebay accounts were hacked. It's quite a long story of how I learned about it but I'll try to summarize: Early in the morning of 5/17, I received an email from pp that $100 was being held. I made a sale on talkbass.com (an ebay-like community for bass guitarists) about a week back. I contacted the buyer (he's from France). He said he experienced a restriction on his PP but fixed it when he called... more…
2 Answers 1 Comment 377 Views
0000000000mario
The author of this question has not yet selected an answer as having resolved the question.

selling limits

hi, I can sell up to 20 ithems per month in the limit of 500 dollars, after selling several products, ebay give me 50 ithems per month. but I can not sell over 20 ithems. I am requested a higher limit but I can not to get a higher selling limit.   PLEASE HELP more…
2 Answers No Comments 173 Views
honestman21
The author of this question has not yet selected an answer as having resolved the question.

change password

how do i change my password?  
1 Answer No Comments 101 Views
nostalgiagallery09
The author of this question has not yet selected an answer as having resolved the question.

what should I do if a buyer says item is not as described

I have a buyer who is saying the item is not as described and his item shows not delivered yet.  He says the ornament was a hannah montana not a starwars, but we don't even have a hannah montana ornament to send him.  our picture clearly shows the item outside the box.  He has ordered numerous star wars ornaments from other vendors at the same time but he is saying that it is ours that is not the right item.  I don't know what is going on.  Like I said the track number shows in transit not... more…
0 Answers 1 Comment 92 Views
sarahluv2bmom
The author of this question has indicated that a satisfactory answer has been provided.

Purchased a puzzle - It's missing a piece

Hi - I just received a puzzle I'd purchased... The listing said that this was a "classic Ravensburger puzzle with 100 pieces." Only, the puzzle has 100+ pieces, and it's missing one! I maybe should have asked if it was complete - I felt kind of stupid doing that because that should be assumed, shouldn't it? Can I ask the seller for a refund? more…
1 Answer 1 Comment 163 Views
scrane2006
The author of this question has not yet selected an answer as having resolved the question.

Free Local Pickup

Ok here is my lastest problem I just sold a shop smith machine on ebay, with local pickup only, stated in description in RED and also under shipping, Buyer is not from this area, another state out west, so I have now tryed contacting him 3 to 4 time to call me to either cancel order or set up pickup, I get no respond from him at all, he has my number and contact info, and he now payed me through paypal yesterday, so I message him again to contact me still no reply, I made the offer to cancel... more…
1 Answer 1 Comment 173 Views
natasha324
The author of this question has not yet selected an answer as having resolved the question.

вопрос ebay

Добрый вечер! Я не могу подать претензию о недоставленном товаре., так как купила 2 артикля под одним номером, за один артикль получила возмещение, за другой нет. Не могу открыть претензию
0 Answers 1 Comment 370 Views
floyd5180
The author of this question has indicated that a satisfactory answer has been provided.

Return Policy

Because eBay is updating its 'Top-Rated Seller' status requirements, I have a question. When offering a 14 day return policy, and issuing a refund. Am I required to refund: just the price of the item? Or the cost of the item plus original shipping? Or the cost of the item, the original shipping, and the return shipping? I have always had a No Returns Policy, but since eBay is changing, I need to keep my 'Top-Rated Seller' status. Thank you for your help. Floyd5180 more…
2 Answers No Comments 458 Views
nichols64228
The author of this question has indicated that a satisfactory answer has been provided.

How can I print a non ebay label on pay pal

I have money in my paypal account and would like to print a shipping label to send a personal item but can't seem to find a way. I know it can be done but when I go to my account the only way I can see to do it is from items sold on ebay. Can someone tell me how to print a personal label to ship an item that is not from an ebay sale. Thanks to anyone who will take a second to fill me in. more…
1 Answer 1 Comment 192 Views
tom.skaramus
The author of this question has not yet selected an answer as having resolved the question.

Buy it now option disapeared

Hallo,my question is: the buy it now option at my auction has disapeared with the first bid placed. At the same time the bid was placed, I got a question why buy it now option has disappeared and this was folowed with offer to buy the item now for the original buy it now price - this all done by the same man who placed the bit. I would like to sell it this way. Please let me know what I can do.   May I, with his content, cancel his bid so that the buy it now option appears again( there... more…
2 Answers No Comments 165 Views
fred7087
The author of this question has not yet selected an answer as having resolved the question.

HOW CAN I PROVIDE TRACKING WHEN ABOUT 90% OF MY STUFF SELLS FOR 1.45.

WE ARE SUPPOSE TO PROVIDE TRACKING STARTING IN JUNE. APPROX 90% OF MY AUCTIONS GO FOR 1.25 OR 1.45. I FIGURED IF I HAD A PROBLEM, I WOULD JUST REPLACE OR PAY THEM.
4 Answers No Comments 189 Views
mercedez773
The author of this question has not yet selected an answer as having resolved the question.

Feedback Ebay policy

Hello I have a very interesting question for you. I have been with Ebay for 4 yesrs and I was the buyer with about 20 feedbacks. Since about month, I started selling and listed about 50 items and sold aboiut 25. I requested the buyer to leave a feedback for me and about 50% accommodated my request and the rest ignored. Now paypal is holding my money and when I called both Ebay and paypal, I have to gain 25 feedback before they release my funds. As I was told leaving feedbacks is not mandotary.... more…
1 Answer 1 Comment 158 Views
mercedesma2011
The author of this question has not yet selected an answer as having resolved the question.

please i need help call me at 631 5870025please

i want  auction and their refuse to give to me  
1 Answer 3 Comments 158 Views
patternmaster
The author of this question has not yet selected an answer as having resolved the question.

cant get to my ebay or to the announcement page...

Neither my ebay or the announcement pages will load....ugh, you know there are technical problems when the tech announcement page wont load...
2 Answers No Comments 195 Views
cindiesbid2win
The author of this question has not yet selected an answer as having resolved the question.

feed back-low DSR

Hi,I have a low DSR score for May ( item description and shipping )-but no feed back-so can a buyer leave DSR-but not feeback . also how do I know what is wrong in shipping ?  took to long-arrived damaged-cost to high. Thank-you in advance-for all the help I get here.
3 Answers 3 Comments 333 Views
janthepixie
The author of this question has not yet selected an answer as having resolved the question.

pounds not dollars

When I try to post something for sale I am only giving the option of being paid in dollars and choosing which areas of the U.S I wish to exclude.   Not sure why this is.  I am a UK Ebaya and don't wish to trade in dollars.   Have I flicked the wrong switch somewhere does anyone know?   (I'm also a newby so if the answer is obvious be patient with me) more…
1 Answer No Comments 61 Views
t_turay1979
The author of this question has indicated that a satisfactory answer has been provided.

limits?

Why is it that my account is showing 6 items listed under my Monthly selling limits, but only 4 items show as active for sale items?  
2 Answers No Comments 150 Views
darrenstudio26
The author of this question has not yet selected an answer as having resolved the question.

do i get charged a listing fee if the item doesn't sell?

do i get charged a listing fee if the item doesn't sell?   then if i relist it, do i get charged a relisting fee?  
2 Answers No Comments 185 Views
4sweetjules
The author of this question has not yet selected an answer as having resolved the question.

Refund of return shipping fees.

Hi.  I purchased something from ebay and the item was defective. The seller told me to ship it back.  I did, and he refunded my purchase price, but he won't refund the costs involved in shipping it back to him, which is $30.  Is there anything I can do?
3 Answers No Comments 700 Views
ltraitel2012
The author of this question has not yet selected an answer as having resolved the question.

a buying 2 or more same items together

How I can to buy  2 0r more same items together  in bids?             
2 Answers No Comments 181 Views
ltraitel2012
The author of this question has not yet selected an answer as having resolved the question.

a buying 2 or more same items together

How i can to buy  2 0r more same items together  in bids?             
1 Answer No Comments 110 Views
samira767
The author of this question has not yet selected an answer as having resolved the question.

how to get refund

hi recently i bought a phone case from e bay,they have send me a white color case instead of black,in the advertisment it showed only black color one,now they willing to fully refund,please let me know the procedeur, thanks
1 Answer No Comments 98 Views
jerricaabram
The author of this question has indicated that a satisfactory answer has been provided.

Can I refuse bids if I feel they are to low, even after the auction is over

I have an item on sale and I have about 3 days left on it. The bids are very low.  If the bids don't come up to what I am willing to sell my item for, can I decline the bid or how does that work?
3 Answers 6 Comments 468 Views
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