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This forum is for eBay members to learn more about escrow and insurance services at eBay. These are Member-to-Member Question & Answer boards. Please feel free to ask advice from other members or help others by providing answers to their questions. Browse the questions below to find the answers you need, or submit a new question for others to answer.

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therealguf
The author of this question has not yet selected an answer as having resolved the question.

What should I do if I have not opened the case within 45 days, and the seller does not return the money? 68 days have passed, and the product is no longer! : (((

product does not come, write the seller a month, it does not return the money, too much time to open the case
2 Answers No Comments 217 Views
itsurthing
The author of this question has not yet selected an answer as having resolved the question.

I'm trying to list something but my pictures are not uploading properly. Too big?

I haven't listed something in some time.  Apparently, the new way of getting pictures of my item on has changed.  I drag my photo into the new box and it comes out enormous!  I can't even get out of that without leaving the entire listing.  Then, I have to start all over again.   What am I doing wrong?The very happiest man in most towns is also called the village idiot. more…
0 Answers 1 Comment 193 Views
whippet1fan
The author of this question has not yet selected an answer as having resolved the question.

What is the eBay buyers protection plan?

Someone wants me to purchase an item on Craigslist, using eBays Buyer Protection Plan. He said I pay thru paypal he is notified of payment then he will deliver the item.  I can then inspect it and confirm deal or reject it and money is returned to me. Sounds funny?
5 Answers 1 Comment 283 Views
udikeren
The author of this question has not yet selected an answer as having resolved the question.

My package is marked as delivered but i did not receive it. I've talked to the seller and USPS with no luck. What do I do?

Hi, My package is marked as delivered but I did not receive it. I've talked to the seller and USPS with no luck. As far as they're concerned the package has been delivered.  Please help. Thanks, Udi   USPS tracking id: 9405511201080462432337 more…
1 Answer No Comments 205 Views
unique_bsr
The author of this question has indicated that a satisfactory answer has been provided.

did you ever ship a sold item to a different adress than the customer has in his paypal account, and is that safe?

did you ever ship a sold item to a different adress than the customer has in his paypal account, and is that safe?
3 Answers No Comments 200 Views
paulmichaela2011
The author of this question has not yet selected an answer as having resolved the question.

Hello all, can someone please help me with something. I want to get a vehicle sent to me using escrow. How do I pay and is this safe?

Hello all,  can someone please help me with something.  I want to get a vehicle sent to me using escrow.  How do I pay and is this safe?
2 Answers No Comments 190 Views
ohtrader440
The author of this question has indicated that a satisfactory answer has been provided.

A customer claims to have received a damaged item out of two I sent. I have twice requested photos of the item & package.

What to do when a customer claims damage to items which were very well packed in a large enough box but has not responded to requests for pictures of the item and the packaging?
4 Answers No Comments 234 Views
ohtrader440
The author of this question has indicated that a satisfactory answer has been provided.

what are the time limits for claiming freight damage?

what is a reasonable or legal time period for a customer to claim freight damage after receiving a purchased item?
1 Answer No Comments 146 Views
acts2-38thegospel
The author of this question has not yet selected an answer as having resolved the question.

ebay owes me $124.95 ?

Received a letter from Estate Trust Asset Recovery (FL) They claim I am due a refund of $124.95 from Ebay escrow deposit. (possibly money that was held from transaction that has been settled) Naturally they want a 20% recovery fee, but I would prefer to deal direct with Ebay. Bernie more…
1 Answer 2 Comments 206 Views
bena2307
The author of this question has not yet selected an answer as having resolved the question.

I have not receive my refund

Ebay has closed a case in my favour, and i waited 3-4 days to receive my refund, it's already been 2 weeks i have not received my refund! What should i do?
1 Answer No Comments 181 Views
cookezoo007
The author of this question has not yet selected an answer as having resolved the question.

Buyer sent me pic's of item damaged by shipper,I'm unable to move pic's from eBay email to my computer to attach to ins. claim form, HELP ??

Sent item insured, buyer received it damaged, had buyer send me pic's for ins. claim form, unable to transfer them from eBay email to my computer to arrach them to the claim form....how do I do this?????
3 Answers 2 Comments 206 Views
longago42
The author of this question has not yet selected an answer as having resolved the question.

How do I file a damage claim for a pkg I shipped via fed ex using the ebay link?

How do I file a damage claim for a pkg I shipped via fed ex using the ebay link? Fed ex won't let me file the claim, because ebay is shown as the shipper. I spoke to ebay and they said call fed ex. Help needed. Thanks
1 Answer No Comments 125 Views
mainstreet675
The author of this question has not yet selected an answer as having resolved the question.

escrow and ebay

Ebay/ Paypal  used to put buyer's money in escrow for 10days before releasing the funds. Why have they stop doing it? Please Paypal resume it , it would decrease the numbers of resolution cases by thousands!   After 15 years buying/selling on Ebay I will stop doing it forvever because of all the problems I had with sellers for the last 6 months.Ebay is of no help, looks like I deal with Ebay robots. I can always sells on Amazon.com with no problem. more…
1 Answer No Comments 194 Views
greaper49
The author of this question has not yet selected an answer as having resolved the question.

why is ebay buyer protection plan not worth the paper its written on

i bought photoshop cs5 from one of your sellers and found out its fake, tried to file a protest and was told that it not paid for, yet paypal told me it has beeb, your lady told me that too bad
1 Answer 1 Comment 200 Views
jack928
The author of this question has not yet selected an answer as having resolved the question.

how does this work for international sales

I have not done this before and so i must rely on others to help me understand how to sell and ship overseas without getting into difficulty with fake money orders,etc.
2 Answers 2 Comments 167 Views
epoxitex
The author of this question has indicated that a satisfactory answer has been provided.

broken returns insurance

I shipped several items to a buyer, the items were insured by me. one piece was evidently broken during transit. My question is which one of us files a claim? and how is it initiated ? thanks
1 Answer 1 Comment 162 Views
matt1756
The author of this question has not yet selected an answer as having resolved the question.

someone is selling a car that is not listed on ebay but said they made arrangements with you to hold the money and ship the car to me

?????
2 Answers 1 Comment 159 Views
jokeraa
The author of this question has not yet selected an answer as having resolved the question.

How I can prolong the case?

Hi, my name is Artem. I have a question about the case on ebay. The seller most likely gave me fake track number. And I was compelled to open case. The the seller sent me a parcel, but I am not sure that there all right. Term of case comes to end. March,23 case will be closed automatically. I can wait some days my parsel, but I am not confident in the seller. How I can prolong the case? Or what can I make still? Thanks more…
0 Answers No Comments 131 Views
2010dextereric
The author of this question has not yet selected an answer as having resolved the question.

i just bid on a motorcycles...what is your insurance process that i will be able to buy..for to be cover against the escrow?

i just bid on a motorcycles...what is your insurance process that i will be able to buy..for to be cover against the escrow?
1 Answer No Comments 137 Views
yu4394
The author of this question has not yet selected an answer as having resolved the question.

What if seller take only payment and run away?

What if seller take only payment and run away? How Ebay or Paypal will protect buyer?
1 Answer No Comments 175 Views
bweiss
The author of this question has not yet selected an answer as having resolved the question.

What are my ebay payment options other than PayPal?

If the seller is not using PayPal, how do I pay through ebay and have my payment protected?
0 Answers 2 Comments 201 Views
bweiss
The author of this question has not yet selected an answer as having resolved the question.

If a seller does not use PayPal and I pay by check, how am I protected?

When paying for a purchase by check, how do I assure that the item is shipped to me?
3 Answers 1 Comment 155 Views
1999chica14
The author of this question has not yet selected an answer as having resolved the question.

im a buyer asking if there a place where I can 'store' the rewards I receive so amount of rewards can add up for future purchases?

buyer gets reward for being good shopper.Buyer wants to escrow reward(s) so they grow large to be spent on future items.    Is there such a place ?  thanks for any replies, 
1 Answer No Comments 123 Views
jujugrannycat_collect..
The author of this question has not yet selected an answer as having resolved the question.

how do I get a squaretrade warranty?

Just got a new lens and was wondering if I can get a Square Trade warranty for it...
0 Answers 1 Comment 111 Views
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