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This forum is for eBay members to learn more about escrow and insurance services at eBay. These are Member-to-Member Question & Answer boards. Please feel free to ask advice from other members or help others by providing answers to their questions. Browse the questions below to find the answers you need, or submit a new question for others to answer.

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pillowtk99
The author of this question has not yet selected an answer as having resolved the question.

Is medical insurance available for sellers?

Is personal medical insurance available through eBay for sellers to purchase?
0 Answers No Comments 147 Views
jessetuf
The author of this question has not yet selected an answer as having resolved the question.

whats the best way to pay your ebay charge's

how to pay ebay charge's
1 Answer No Comments 130 Views
morgauza
The author of this question has not yet selected an answer as having resolved the question.

Hello, I opened the case ID: 5025500108, but the seller does not respond within 7 days. It is written that I should go to the center of conflict resolution, but I do not know what I should do. Can you help direct the case to eBay? Thank you.

Item number:151001911084 Sale date:Mar 14, 2013 PayPal transaction Id:85306242G7697774S Case ID:5025500108 Case opened on:Apr 17, 2013 Seller:vilge more…
2 Answers No Comments 182 Views
jerbear0913
The author of this question has not yet selected an answer as having resolved the question.

Outside escrow service?

I am attempting to sell an item of high value, which I am not very familiar with doing. I had a potential buyer ask contact me and ask if they purchase the item he would like an outside escrow service used. He states he will pay for all costs associated with this. Is this safe? How do I know I'm not going to get get my item stolen? more…
2 Answers No Comments 197 Views
83quattro
The author of this question has indicated that a satisfactory answer has been provided.

Who files the insurance claim, seller or buyer?

I received a product that did not work right when I got it. The seller said it worked fine before he shipped it. He said it was insured and that I needed to contact the post office to collect. Is this correct? Shouldn't the seller be the one who has to file? I thought that I would ship the item back to the seller and that he would reimburse me the money and that he would file the claim then. Am I incorrect in this? more…
9 Answers No Comments 356 Views
ysykoh
The author of this question has not yet selected an answer as having resolved the question.

How do I receive partial refund when case is open?

I had a problem with a purchase. I contacted seller, but could not agree on a solution, and seller ask me to file a claim.   I opened a case, and continued to negotiate. Now, seller agreed on partial refund. Seller told me to close the case, and he will issue refund.   I attempted to "Close" the case, and I found on that page I should not close the case until I receive refund. Further research in the forum, there are few topics mention that seller is not able to issue partial refunds... more…
3 Answers 1 Comment 303 Views
lynneslovelies
The author of this question has not yet selected an answer as having resolved the question.

Buyer paid invoice but now wants insurance, how do I bill for this additional fee?

Buyer paid invoice but now wants insurance, how do I bill for this additional fee?
4 Answers No Comments 209 Views
8treasurehunt8
The author of this question has indicated that a satisfactory answer has been provided.

Damaged China Wares Set

I bought a set of china wares and it came mostly with broken pieces. Contacted the seller, didn't answer all direct questions and accused me of scamming. So I opened a resolution case right away. He wanted me to claim refund from USPS which I refused since that's his problem coz he insured it  but said I'm willing to provide proof (pics) or return for his claim. He won't refund me right away unless I go through his hoops. The item was delivered in double box-outside box didn't have the... more…
5 Answers No Comments 205 Views
illeniccup
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does the seller get the money before they ship your items

does the seller get the payment right away
1 Answer 1 Comment 193 Views
luisanmos
The author of this question has not yet selected an answer as having resolved the question.

I opened a case on ebay, the seller said he would make a refund but paypal sent me an email saying that the seller has no money.

I opened a case on ebay, the seller said he would make a refund but paypal sent me an email saying that the seller has no money for this rebate.   I explained everything in the resolution center, and my case has been closed and I have no answer.   I can do ...?   thanks. more…
2 Answers 1 Comment 257 Views
luisanmos
The author of this question has indicated that a satisfactory answer has been provided.

The seller did not deliver my article, I was offered a refund, but the seller is not have money funds.

The seller did not deliver my article, I was offered a refund, but the seller is not have money funds.   help me...?
4 Answers No Comments 228 Views
foremanfinancial
The author of this question has not yet selected an answer as having resolved the question.

I purchased a pair of very expensive headphones October of last year from EBay. I had issues with them and recently sent them to the manufac

Item# 150926901327 I purchased this pair of very expensive headphones October of last year from EBay. I had issues with them and recently sent them to the manufacturer and was just notified that they are Fake/ Knockoffs. I am very upset and want my money back.   more…
0 Answers 1 Comment 210 Views
mstinle
The author of this question has not yet selected an answer as having resolved the question.

Does ebay require all sold items to be insured?

Does ebay require insurance on all sold items?
3 Answers 1 Comment 237 Views
butterflybarbie1983
The author of this question has not yet selected an answer as having resolved the question.

Seller has been ignoring me for two months, how do I get my item or refund?

I placed an order in December, and when I recieved a strange unless item in place of my lights I tried handling the issue myself first. The seller told me he would resend the item, and I waited. It's now way past 45 day (which will always happen since it takes 2 months to correct an issue if shipping is 30 days) and the seller has ignored all of my emails since Februray. What can I do now? more…
1 Answer No Comments 230 Views
dingo-dog679
The author of this question has not yet selected an answer as having resolved the question.

Do I have to open the case for each item from my order.

My order is still not delivered. I have purchased few items from 1 seller and they have same tracking number (1 sending).   my order: LK035337368US
0 Answers 1 Comment 198 Views
12051990vec
The author of this question has not yet selected an answer as having resolved the question.

The seller obviously deceives me

hello! I made purchase 10/02/12. I didn't receive it. Recently the seller gave me a track number. But they aren't found by any system of search. Such doesn't exist! ! What with it to do? The seller obviously deceives me
1 Answer No Comments 195 Views
debrapaulb2012
The author of this question has not yet selected an answer as having resolved the question.

has anyone had their funds held from them. i've been a seller since 2011 at xmas i had 2 unhappy people can't please everyone,

i was a power seller at christmas 2 people were unhappy with their items. i did everthing to make them happy.refund ect...they knocked me down to below standard and have held my funds.it's like starting all over again. i worked hard to get my power seller status and to get it taken away because their are some people your never going to make happy. this is not right they should not be able to dole my money out to me. i'm seriouly thinking about going to another site to sell. any answers???? more…
0 Answers 1 Comment 216 Views
12dietz3
The author of this question has not yet selected an answer as having resolved the question.

I am expected delivery on a motorcyle today but have not heard from seller or shipping company?

seller advised he contracted a shipper but would not give details? I have deposited $2900 in ebay holding account but am nervous on delivery and/or scam??? Item/invoice #: 300874244719  
6 Answers 1 Comment 302 Views
squazx
The author of this question has not yet selected an answer as having resolved the question.

How I can delete a negative for a case

I win an auction without expecting it, and I was unable to pay the agreed time, I opened a case for not paying on the agreed date and I could not afford it, and got the case closed aPoint negative, but I bought the product the next day and page without any problem let me know how I can erase that negative point obtained more…
1 Answer 1 Comment 187 Views
derbybound08
The author of this question has indicated that a satisfactory answer has been provided.

second chance

What is this second chance?  I was directed to barclay bank without ever bidding again.  Told to have a bank transfer? 
3 Answers 1 Comment 191 Views
silverfox-7661
The author of this question has not yet selected an answer as having resolved the question.

What should a buyer do if the post office claims to have dilivered that they didn';t sign for or recieve, seller didn't insure package.

I purchased shoes and the post office scan it as delivered and I never recieved the package. When I contact the seller to check if they had insured the package I was informed that they didn't insure it. My problem is that now I don't have my shoes or my money and just because the seller didn't insure the package the post office is not responsible for the lost package. I feel that since it only costs a little over a dollar to insure a package then it should be a requirement for sellers to insure... more…
3 Answers No Comments 225 Views
terrib23
The author of this question has not yet selected an answer as having resolved the question.

Do buyers need liability insurance

I sell items that have very small parts. Does anyone here have an outside insurance policy?
2 Answers No Comments 218 Views
5298thomas
The author of this question has not yet selected an answer as having resolved the question.

I'm dealing with a fellow on buying a vehicle. He wants to use e-bay to protect us both. Is his explanation below accurate? I

All document are seal with my bike at the shipping company, it has VA registration. You will get the bike and you will have 5 days of inspection, in which you can decide if you buy the bike or not. If you won`t like my bike you notify eBay and you send the bike back on my cost, if you want to keep it you announce eBay and they will release the money to me. The bike come with all the documents and the insurance is included in this price.  They offer 100% protection for both of us. eBay reduces... more…
6 Answers 2 Comments 305 Views
ststraka2012
The author of this question has not yet selected an answer as having resolved the question.

i sold a product that a customer received by me after it listed the product was paid for. this was my first sale so ebay held onto my money

ebay intercepted my money from an autograph baseball card from derrick jetter, as they sent a message saying they would hold onto it for a period of 30 days. this was back in Febuary of 2013 and now we are into april. wheres my money?
2 Answers 1 Comment 227 Views
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