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Escrow / Insurance

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This forum is for eBay members to learn more about escrow and insurance services at eBay. These are Member-to-Member Question & Answer boards. Please feel free to ask advice from other members or help others by providing answers to their questions. Browse the questions below to find the answers you need, or submit a new question for others to answer.

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shopin8r
The author of this question has not yet selected an answer as having resolved the question.

Would eBay ever hold back payment in escrow? This happened to a good friend of mine yesterday.

If an eBay seller had less than 10 sales would payment for an item be held until item was mailed and tracking number be entered for the funds to be released?
6 Answers 3 Comments 53 Views
girl-of-fall
The author of this question has indicated that a satisfactory answer has been provided.

I have purchaced 3 cat toys from user no longer registered at eBay: cathouse*org*uk. He had 10114 sales and excellent rating at the

I have purchaced 3 cat toys from user no longer registered at eBay: cathouse*org*uk. He had 10114 sales and excellent rating at the moment of sale, and now he's gone from eBay - no longer registered. I've opened a case because I didn't receive those 3 items. I thought I've opened one case for all 3 lots, because I made a payment in one transaction. Today I received partially refund from eBay (GBP 15.26 for 1 item. I've sent them GBP 44.62 for 3 lots).   Are there any chances I will get back... more…
3 Answers 1 Comment 30 Views
emed7301
The author of this question has not yet selected an answer as having resolved the question.

Should a buyer purchase shipping insurance when offered by the seller?

I won an auction.  The seller sent an invoice.  She asked if I would like to purchase shipping insurance and she would send another invoice.  Isn't shipping insurance protecting the seller against damaged items? 
5 Answers No Comments 55 Views
avon_lady_7
The author of this question has not yet selected an answer as having resolved the question.

Item was insured going to Moscow. took over 30 days; item no longer listed under "sold". How do I claim insurance?

I sent item to Moscow on 4/16/2013.  It was insured.  Took over 30 days to deliver.  Is no longer under the "sold" listings.  How do I claim the insurance?
1 Answer No Comments 29 Views
jsf1542
The author of this question has not yet selected an answer as having resolved the question.

Is there an escrow service for buyers and sellers who are seperated by a lot of miles but want to do business

How can a buyer and seller who are far apart "trust" that the object will be sent and the price paid?
2 Answers No Comments 29 Views
chelseagirl1961
The author of this question has indicated that a satisfactory answer has been provided.

Case was closed with unresponsive Buyer. Got insurance payment & fees refunded. Should I refund buyer now?

I had a “not as described” case open and close in ebay. Case was for 4 crystal glasses for $100, one of which was sold as scratched, and she says when she got them one was shattered (scratched one??).  Didn’t ask her to return it.  I correspended twice with buyer, and agreed that a $25 refund was ok and she’d keep the other 3, but she failed to respond to ebay’s official request to accept the offer of a refund of $25.00, so the case offically closed with no refund given.  I have received... more…
1 Answer No Comments 39 Views
pdfcomplete
The author of this question has not yet selected an answer as having resolved the question.

eBay Buyer Protection for Riding lawn mowers

Riding lawn mowers seem to be excluded from eBay Buyer Protection.  Is this correct? What are the details?   If a riding lawn mower lists that it is covered by standard eBay Buyer Protection, how do I protect against seller's scams (item different than pictured, etc).   Thanks more…
2 Answers No Comments 43 Views
jlrq30
The author of this question has not yet selected an answer as having resolved the question.

is it safe to buy a preorder game?

I want to know if it is safe to buy a game preordering it because of the period of time that it takes.
2 Answers No Comments 23 Views
computerwizz5
The author of this question has not yet selected an answer as having resolved the question.

not as described item returned for refund

how to insure against shipping damage
2 Answers No Comments 29 Views
sunprowl
The author of this question has not yet selected an answer as having resolved the question.

can i use an escrow to buy fram a seller i don't trust

I want to buy another item from a seller i do not trust how do I use escrow to assure i get my item?
2 Answers No Comments 39 Views
goldstandardpm2009
The author of this question has not yet selected an answer as having resolved the question.

item was damaged during shipping . Item was insured how we can open claim

item was damaged during shipping . Item was insured how we can open claim 
1 Answer No Comments 41 Views
larryfel1006
The author of this question has not yet selected an answer as having resolved the question.

NO "continue button after selecting catagory

After selecting my catagory, where is the "continue button???
0 Answers No Comments 8 Views
4suemm22
The author of this question has indicated that a satisfactory answer has been provided.

does the insurance cover shipping or just the item?

if you buy insurance is there a way to cover the cost of shipping also? I had an item get broken during shipping, I am covered for the cost of the item but, now I have to cover the shipping fees myself?
6 Answers No Comments 72 Views
cvil2076
The author of this question has indicated that a satisfactory answer has been provided.

Does e-bay accept wire transfers sent to one of their employees as deposit for a pending transactions

Found a great deal on a car at craigslist.  Seller suggest to use e-bay as escrow to hold funds until transaction is satisfactory to both, buyer and seller.  I think that's great especially since the vehicle is out of state and it needs to be shipped to me. However "e-bay motors" e-mails me an invoice, propery numbered with a transaction number and all, but "e-bay" wants me to send $1,000.00 dollars as deposit via Western Union to one of their agents.  They give a persons name and address, not... more…
5 Answers No Comments 86 Views
waikikiyes
The author of this question has not yet selected an answer as having resolved the question.

Escalation to Customer Support

I have a case in the Resolution Center for non-receipt of a purchased item.  A week has passed since the deadline for seller response and there has been no response. I am advised that the case is now eligible for escalation to Customer Support for review.  Everything I have tried to "escalate" just goes round and round, bringing me back to where I started in the Resolution Center. How do I escalate the case? more…
2 Answers No Comments 63 Views
1yakdriver
The author of this question has indicated that a satisfactory answer has been provided.

Who pays for Postal Insurance on an item?

I sold an item and suggested the purchaser buy postal insurance for the item to protect him. He states that I am supposed to pay the insurance and the package is MY responsibility until he signs for it. When I sell something and ship it in the manner the purchaser requests, shipping, handling and insurance should be on him, as FOB shippers dock.  What is he talking about?     more…
5 Answers 1 Comment 85 Views
528beeman
The author of this question has not yet selected an answer as having resolved the question.

how to stop a refund

the seller sent a refund and then I found that the item was o.k. what do I do?
1 Answer No Comments 31 Views
msch1230
The author of this question has not yet selected an answer as having resolved the question.

How do I escalate my case-the seller did not respond by 5/13/13?

I never received an item that I paid for on March 26,2013.
1 Answer No Comments 48 Views
gowiththeflow7
The author of this question has not yet selected an answer as having resolved the question.

Buyer asking about item that arrived damaged.

I asked seller to insure item (antique window panels) and offered to pay for insurance. One of the pair arrived broken. He said Fed Ex insured for $100 and he paid for an additional $100 of insurance. Item cost $212. Seller said to bring item with packing to Fed Ex Office.  My first time buying on EBay. Is this the correct protocol to follow? Thank you! gowiththeflow7   more…
3 Answers No Comments 60 Views
35163
The author of this question has not yet selected an answer as having resolved the question.

some one to sale me a car free shipping then they say will pay thru eBay account . Can that be , and how it work ?

some one sale me a car ,then pay them thru eBay account . can that be ? how about i do not like a car after i receive 'cause not like in the picture or like they say can i make a return ? how about my money in eBay!! 
4 Answers 1 Comment 73 Views
momsgril1
The author of this question has not yet selected an answer as having resolved the question.

buyer paid for item before I could sent him the cost for shipping and insurance. What can I do about it.

I had listed a piece on ebay. I put in the weight and size of package I said to calculate by bidders area. It told me 8.65. I put on line and I wrote to winning bidder and told him I would take piece to post office the next day to get him exact postage and insurance. about 5 minitues later I get email from the buyer and he tells me he already paid for it. The insurance for the package alone was 9.10 and the total for shipping came to 20.85. Now he paid 8.65 and wants me to eat the other 12.20.... more…
6 Answers 4 Comments 123 Views
graciousearth
The author of this question has not yet selected an answer as having resolved the question.

How do I offer "bill me later" to my buyers?

How do I offer "bill me later" to my buyers? I have signed up for an account on paypal but can not figure out how to link ebay account to it.
0 Answers No Comments 32 Views
kjburk22
The author of this question has not yet selected an answer as having resolved the question.

Is anyone able to get a response from Tammy Insurance from Uship ?

Got charged $50 for transport insurance . Driver kept postponing delivery to from 6 to 10:30 pm and took off before I got the car in garage and parking brakes were broken and locked on. Have not been ablbe to drive.
2 Answers No Comments 38 Views
dvtv50
The author of this question has not yet selected an answer as having resolved the question.

square trade

how to remove from listing  
1 Answer No Comments 63 Views
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