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This forum is for eBay members to learn more about escrow and insurance services at eBay. These are Member-to-Member Question & Answer boards. Please feel free to ask advice from other members or help others by providing answers to their questions. Browse the questions below to find the answers you need, or submit a new question for others to answer.

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igorrasic

Scam

Hi. I buyed headset for 30$. He had 0 feedbacks when he was selling and now he got -3. He's not answering on my quiestions and i think that he tricked me. But I was removed by eBay Buyer Protection, and I don't know what i need to do. I can't open case or dispute. Can i forget my money or I can something do for that? Thanks!  more…
9 Comments 242 Views
nicholas_magic

I open one case is already close how can i open again the same case becose i doo not received my money back

4 Comments 305 Views
cakinho009

after making a purchase, how long do I have to complain that the item is not received? order to receive the money back, what can I do?

hello, I once bought an item, the seller offered the delivery of hong kong, he told me to wait between 35 and 45 days, I waited and did not get anything. I sent email to seller, he never responded. then open a case when I opened a case, says that already passed the threshold to open the case. then I ran out of money and without the item. I was wondering how long I have to complain about not receiving the item. I will now make another purchase and the seller also different is different, but is... more…
1 Comment 378 Views
elianagachineiro2012

help to open a case in ebay vietnam

Hello, please someone help me.I bought it on October 1, 3 pairs of shoes to the seller "babylonfashion" and at that time he had no negative feedback and I trusted and made the payment. Until today I never received the items, he never answered me, every day receives hundreds of negative feedbacks for the same reason, is stealing all the customers who trusted. I asked for help to ebay and they told me that this seller is selling on ebay UK, where I bought the items, but is registered on ebay... more…
6 Comments 858 Views
twc_chiangmai2009

don't get goods

I will do? If sellers don't contact and don't send shoes to me. because "The case will automatically be closed on Sep 11, 2012."
2 Comments 470 Views
sarb105
 

Insurance claim confusion

I received an item damaged during shipment.  It was insured, so the seller filed the claim.  I took the item to the P.O., but I was informed that I, the addressee, needed to file the claim.  I was also told I needed to submit my sales receipt and the insurance receipt.  When I advised the person at the P.O. that the seller already filed the claim, she said "You bought this from ebay, didn't you?  I'd like to know who is telling the buyers they don't have to file a claim and to just show up here... more…
5 Comments 719 Views
nyork2201

can't open a case....but my seller made loosing my time

i'd purchase an item but the seller send me the wrong one. I contact him but  he sends me an other one and i never recive it. I asked him to refund me but he seems dead....i try to open a case to get my money back but i past the timeline because my seller makes me wait....what can it do to fix this &?%$ up... more…
1 Comment 645 Views
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