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Packaging & Shipping

Welcome to the Packaging & Shipping Answer Center!
This forum is for eBay members to learn shipping tips and techniques. These are Member-to-Member Question & Answer boards. Please feel free to ask advice from other members or help others by providing answers to their questions. Browse the questions below to find the answers you need, or submit a new question for others to answer.

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robertborneman
The author of this question has not yet selected an answer as having resolved the question.

Filing a USPS insurance claim, what do I use to show value?

Hey all,   I received a diesel fuel injection pump for a diesel pickup truck.   it is damaged and un-repairable, so I filed a USPS claim.   in the confirmation e-mail sent to me, it said "Remember, if you didn’t upload evidence of value or repair for each item, you’ll need to mail those documents, along with a printed copy of your claim summary, to:"   then it gave the adress. a similar set of directions was given.   all I uploaded was a picture of the broken pump. there is currently... more…
2 Answers 2 Comments 26 Views
ilangosh2012
The author of this question has not yet selected an answer as having resolved the question.

Sony Walkman NWZ-E463 - Green - 4GB Digital Media / Radio / MP3 Player - Price

Hello, On one hand Sony Walkman NWZ-E463 - Green - 4GB Digital Media / Radio / MP3 Player appears under category "Free Shipping". On other hand the shipping is $54.7 (to Israel) - pls clarify
2 Answers No Comments 10 Views
mrsleep
The author of this question has not yet selected an answer as having resolved the question.

How to combine shipping if I "win" two or more auction items (same seller)

Good Morning. A seller has three (3) auction items.  He will combine shipping (Asked and answered via contact seller).   ? If I "win" each item via "Buy it now", how can I combine shipping if each item has its own shipping charge ?   Confused. more…
2 Answers No Comments 19 Views
jetlag1946
The author of this question has not yet selected an answer as having resolved the question.

Problem with shipping address to long and phone number Help !

I have an order to ship, when I went to print label it said name, street address could not be over 40 spaces .  I called buyer to see how to shorten . When I edit that it then says ph number must be at least 10 characters, there is nothing wrong with the number it is 10 spaces and I called the man on it , but it wont accept the address edit untill it accepts the number. The buyer is puzzled, he has 179 positive feedback and they all used the full address and ph number . Help asap I need to ship... more…
0 Answers 1 Comment 11 Views
7john72077
The author of this question has not yet selected an answer as having resolved the question.

shipping only to item location

I would like to know how i can set the shipping only to the item location regardless of country. ie; if an item is in spain i want ship it to spain only/
4 Answers 1 Comment 27 Views
motyzrihen
The author of this question has not yet selected an answer as having resolved the question.

thers a loot of thing that poping up whith remark free shiping and when i tray to buy i see that they charging a loot of money for shipment

i tray too buy bicycle stuf i sech for  free shiping when i come to pay i notice that they charging a loot of money for shipment i think its a frode  
4 Answers No Comments 24 Views
abdulshan
The author of this question has not yet selected an answer as having resolved the question.

Do I have to send an item that's been refunded?

I listed a wooden toy and someone won the bid on it. When I took it the the Post Office and found that the P&P was much higher, I emailed the buyer that I had refunded it for this reason. I also suggested that if they were willing to Payton more for the postage and packaging Uni's be more than happy to send it. However thy the buyer is not willing to do so and  says I must send him the item. It has been refunded, do I have to send it to them?    Kind regards,  more…
3 Answers No Comments 53 Views
mire7x
The author of this question has not yet selected an answer as having resolved the question.

Не пришел товар.

Добрый день. Я купил товар, но он так и не пришел спустя 2 месяца. Я открыл жалобу. Продавец обещает вернуть деньги, но сначало я должен закрыть жалобу. Что мне делать? Если я закрою жалобу то могу и вовсе не получить денег?
1 Answer No Comments 13 Views
bnopssgt19902002-2012
The author of this question has not yet selected an answer as having resolved the question.

To : "want change forever11". If I accumulate more than 1 auction item, do you combine shipping costs ?

Do you combine shipping costs on multiple auction items so as to eliminate duplicating charges on every single item?
2 Answers No Comments 29 Views
percer2006
The author of this question has not yet selected an answer as having resolved the question.

With the global shipping program, can we use USPS flat rate boxes to ship the item to the shipping center in the US?

In the global shipping program, can we use USPS flat rate priority mail boxes to ship items to the shipping center?  Where is the shipping center located?
2 Answers No Comments 43 Views
chocolate_lover96
The author of this question has not yet selected an answer as having resolved the question.

I live in a building but forgot to include my apartment number.

I have ordered an item and it has been shipped out already. How can i make sure that i will receice my item.
3 Answers No Comments 38 Views
marsh4040
The author of this question has not yet selected an answer as having resolved the question.

How long does it take for items to return to seller after undeliverable as addressed?

Ordered an item on monday and was suppose to arrive on thursday with 2 day shipping(=_=). My address wasn't in correctly and the item is now being sent back I did some estimating and was thing that the sent it back the same day with 2 day shipping because the lady on the phone said it was sent back the same day. If this is the case it should get there by sunday or monday. And when he ships back it would come on wednesday hopefully. But I don't know if they actually have shipped it back yet,... more…
3 Answers 1 Comment 42 Views
kinaresgx
The author of this question has not yet selected an answer as having resolved the question.

Customers have not received items - international: what are my options?

I have 2 customers who purchased the same item from me, going to different countries. I used the First Class International service from USPS. One of them has been contacting me for a while now trying to figure out what is going on. Both items were sent out March 30th. Both have not arrived yet. We figured out it can take around a month to get there, but it's 13 days from being a full 2 months now. That seems unreasonably long and has us both worried that the package just isn't coming   When... more…
2 Answers 1 Comment 33 Views
maddogseville
The author of this question has not yet selected an answer as having resolved the question.

How do I allow an international buyer to pay for the item they won after the listing has ended?

I didn't allow international bidders for the items I was auctioning, but then I checked postage and was able to give the buyer an accurate postage cost.  They've won the item now and the listing has ended but Paypal won't let them pay for it because it says shipping is not allowed to the destination.  Can anyone help?   more…
0 Answers 1 Comment 38 Views
stunna.515
The author of this question has not yet selected an answer as having resolved the question.

iorder

i order 4 different polo shirts 3weeks ago and until now i didnt get my order
2 Answers 1 Comment 21 Views
ohtrader440
The author of this question has indicated that a satisfactory answer has been provided.

What should I be aware of when shipping to an APO? Any specific problems?

I have a request to ship a listing to an APO address? I'm always wary when doing something for the first time. What should I look out for?
2 Answers No Comments 52 Views
biggem48
The author of this question has not yet selected an answer as having resolved the question.

im a buyer and when you receive wrong item ..who pays for return

i m a buyer..bought item and paid for it..seller sent wrong item..so who pays for return of item...is it going to be money out of my pocket..it wasn't that good a deal to start with..so who pays??
2 Answers No Comments 53 Views
bjgoordon
The author of this question has not yet selected an answer as having resolved the question.

How to change the shipping charges on an invoice already sent to the buyer

How do I make this change-to lower the shipping charge on the invoice. Thank you
3 Answers 1 Comment 31 Views
ekklectik
The author of this question has not yet selected an answer as having resolved the question.

Return label print? Unable due to being timed out. Seller provided return merchandise Authorization #. How do I print?

Return label print window is not available due to being timed out but seller gave me a return merchandise Authorization #. How do I print it?
0 Answers No Comments 13 Views
bbryant1982
The author of this question has not yet selected an answer as having resolved the question.

How do I make sure I have the proper shipping supplies at all times?

There are numerous ways to ship a product (or products) that we have sold. Now, I'm still fairly new to e-bay, but the sales that I have made, I had a little bit of trouble finding the right size box, bag, envelope, etc. to ship items in. Do I just order them directly from USPS or FedEx, or can I re-use some of my old boxes?  more…
2 Answers 1 Comment 50 Views
972sammyboobo
The author of this question has not yet selected an answer as having resolved the question.

shipping with UPS on eBay

Tried to open eBay UPS shipping and was kicked out. They say I already have an outside acct and am not elegible.  How do I get rid of the outside account so I can UPS on eBay?
0 Answers No Comments 10 Views
zonkers-collection
The author of this question has not yet selected an answer as having resolved the question.

GSP gave me wrong address. Package to GSP facility BOUNCED.

The "ship-to" address is supplied by GSP/ebay, right? So, how come they gave me a bad address?   I've only used GSP twice. 2 months ago, to England via: 1850 Airport Exchange Blvd. Suite 200 zip 41018 It arrived without a problem.   This week, to Oz, via: 1850 Airport Exchange Blvd. # 200 zip 41018-3193 And it was returned "undeliverable as addressed".   Seriously? Suite vs. #  - was a problem? Or perhaps it was the wrong Zip+4 ? But this is the address that GSP gave... more…
1 Answer No Comments 35 Views
zorrothefox
The author of this question has not yet selected an answer as having resolved the question.

how do you track a package for international shipping

How do you track items you sell shipped overseas. I ship first class international and can't track items once they leave the U.S.
3 Answers No Comments 39 Views
golfera00831
The author of this question has not yet selected an answer as having resolved the question.

How do I add Federal Express to my shipping companies?

I am having a hard time adding Federal Express to my shipping carriers?
1 Answer No Comments 26 Views
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