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I have noticed that some Sellers are including in their listings a restocking fee for returned items.....however it is not recorded in their main Return Policy with Ebay.
Updated May 23, 2013 11:06 AM
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I sell live bare root aquatic plants seasonally. I have always shipped promptly because of the fragile nature of my product. Occasionally I have a customer who pays for their order and requests that I ship at a later date if they will not be home for delivery of the plants. Ebay has the "One day handling" rule that locks me into their (ebay's) plans on when to ship the order. This is a case once again of "one size or rule that doesn't fit all." This is my customer and yet I know ebay will...
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Updated May 23, 2013 07:50 AM
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I had a customer purchased an item that was local pick up only but she lived in another state and expected me to ship to her which I clearly couldn't do, Ebay charged me commission for the sale and the customer would not pay me the commission, how do I either get Ebay to credit me or charge the customer?
Thanks
Joe
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Updated May 23, 2013 06:57 AM
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I'm trying to verify I would not be in violation of any eBay policy to offer a 10% refund to my customers who make multiple purchases and allow me to combine them into one invoice & transaction. The money back would be issued as a refund to their PayPal account after the transaction has been completed. The items I would offer it on are items on which I offer free shipping.
Encouraging them to make multiple purchases and combine them is a win-win for them & me. I save some on my...
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Updated May 23, 2013 05:35 AM
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I contacted him after the sale and he said he had noway to pick it up so he didn't want it
Updated May 23, 2013 05:14 AM
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I see it time and time again and it is a trick because "not as described" is always returnable - why are they allowed to have this policy when they should really list as "returns not accepted"??? it gives buyers a false sense of confidence when buying and if a buyer does not view the details of the seller's return policy they may find it's difficult to return the item or find out, they should have read "the details" more closely because the seller had a return policy with a 25% re-stocking fee...
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Updated May 23, 2013 03:33 AM
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I listed an item, and a buyer bid on it and won. They never paid. Instead of reporting the buyer under resolution center, I decided to just forgive it and relist the item. Then the original buyer made a payment on the original item which is already up for another auction. What do I do?
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Updated May 22, 2013 08:39 PM
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Buter has been asked three times to close the case and has not responded since May 9th. Will ebay close this case? And if so, how mant days must pass?
Updated May 22, 2013 06:57 PM
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i sold working house amp. cust states item didnt work. took it apart and worked on it. is he entitled to a refund?
Updated May 22, 2013 07:18 PM
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New to ebay so don't really know what most sellers do. Open for suggestions.
Updated May 22, 2013 11:18 AM
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I think you can always revise the price on any active fixed price lising via the 'revise listing' tool, but when is the best time to revise a price for buyers to notice it? I was thinking maybe a price revision in the middle of an active listing may not be as noticeable as a new price when item is relisted the next time?
Is there any policy rule or guidance I'm missing here? or is it just a matter of personal choice what you guess works best?
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Updated May 22, 2013 11:08 AM
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I am a fairly new seller and I have a customer that wants to send me a money order by mail because she doesn't have a Paypal account. The item is a pair of shoes. From the reading I've done in the policies, I think this is against the rules. Just would like to know for sure so I don't disappoint. Thanks!
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Updated May 22, 2013 11:11 AM
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Buyer paid 99.95 for items (group). I shipped immediately. 15 days later buyer files a "doesn't match description" complaint and requests a refund. I was notified by eBay with the header: case open: work it out. Good words for positive vibes. eBay states everywhere that it encourages communication between buyer & seller to solve issues. So I proceeded to use the dialogue box to ask the buyer how my item differed from the description. It didn't. He/she was disappointed because the item...
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Updated May 22, 2013 10:18 AM
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Once I commit to buy an item, how long do I have before I have to pay for it? (using paypal)
Updated May 22, 2013 09:27 AM
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buyer has no feedback, he sent 1 email with a question, unresponsive, no payment yet we have to wait weeks I tried a cancel the sale. Seems that takes time and another week. meanwhile I can't list the item and sit and wait. I have to limit now to 10 feedbacks to accept a bid I guess. Very unfair to sellers rules and fees applied yet we have little say in how things work.
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Updated May 22, 2013 09:22 AM
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I have another store and a facebook page. Can I list items in my ebay store with a note that if the item sells somewhere else, I can end the listing?
Updated May 22, 2013 09:53 AM
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Hello,
What kind of recourse do sellers have against buyers who want to return items that were clearly listed as used and now want a refund because there was a loose thread or ink stains??? Was it not clear enough when it was listed used, do we have to list every single detail??? I am getting tired of not having any choice in issuing the refunds or having my reputation challenged by having them open cases against me. I don't see any seller protection against these actions. If my policy clearly...
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Updated May 22, 2013 09:09 AM
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5 inch heels sold,lady asked if she could return, i said yes return asap,approx., 19 day later she said she needs my address,it was on the box,i think she wore them to an event and thats why she waited,after 30 days i said im not taking them back, because i think you wore them, and you waited 3 weeks before you asked for an address you already had,i think this is a scam, buy ,use, then return,not to mention,i charged 6.99 shipping and it cost me13.99,the cost of the item was only 18.99,i let...
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Updated May 22, 2013 06:32 AM
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l just bought an item that on the very last line of the description, which i didn't see, the seller said 'No Paypal' but the payment section of the auction said Paypal was an option. Now he wants to charge me a fee? Can he do that?
Updated May 22, 2013 06:22 AM
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I have an item unpaid from a buyer in Israel, I opened a case with Ebay, and today it closed as unpaid. What happens now?
Updated May 21, 2013 10:46 PM
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how do i report some one who is a seller on ebay to the BBB. i cant find any info at all . except ebay id . should i report eBay aswell. in my 22 page letter
Updated May 21, 2013 10:35 PM
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I have an item up for auction. i also have a second identical one. Can i offer it to the person who did not win the auction ? ow do i do this through Ebay?
Updated May 22, 2013 06:59 PM
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i sold a men's jacket. the size was shown in the neck tag. i also did all of the measurements and included them in the listing discription. someone bought the jacket and when they received it, they said it was not a size XL and it must be a ladies jacket. i told them that it was a man's because the snaps snapped the way a man's jacket would snap. additionally, i told them that all of the measurements were in the discription. then they emailed back and said that it must be mislabeled and...
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Updated May 21, 2013 08:00 PM
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how to email ebay
Updated May 21, 2013 07:37 PM
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