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This forum is for eBay members to learn more about the different policies at eBay. These are Member-to-Member Question & Answer boards. Please feel free to ask advice from other members or help others by providing answers to their questions. Browse the questions below to find the answers you need, or submit a new question for others to answer.

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hbk*81

Ebay email

Does ebay.com only have a phone number to call? Or can I contact ebay.com via email? Cause there is a problem and it would be easier to write it. regards
1 Comment 85 Views
elyash0206

Seller does not provide refunds

Seller (http://myworld.ebay.com/reyryer?ssPageName=ADME:X:RTQ:US:1181) does not provide refunds for returned goods.How to get a refund? I returned the goods to seller. more…
2 Comments 96 Views
ritulka87

I can NOT escalate a case

Hi all my friends, I have small trouble. Today morning ( 10 Apr, 2013 ) I opened "NOT RECEIVED" case on resolution center. Seller respond on my case... But, when seller respond on case I could not ESCALATE CASE . Please, can you help me?   Message from eBay when I opened a case: If the seller doesn't respond or if you aren't satisfied with the seller's response to your request by Apr 16, 2013, please let us know. On that date, you can escalate your case to eBay Customer Support.   THIS... more…
3 Comments 206 Views
tommyngu

Suspicious fraud

Hey, obd2diag told to me that they would send my packed back to me when they got it, because my postcenter, that lacking of intelligent, forgot to warn me to get the packed. So they send it back to obd2diag. It has gone over 2 months  now, since the packed was send back to obd2diag, and they won't respond to my mails/messages. I guess they try to save some money and dont send it back to me. If you (ebay) want to se the mails between us, i can printscreen so you can see it for your self. So my... more…
1 Comment 110 Views
digital_boutique

Wow I need some answers here

A buyer wanted an item I had that was marked local pick up only. Because of her sad sob story I told her she could purchase it as long as she did the leg work of finding a local shipper to ship from Fl. to CA. She clicked the buy it now. It went off the listings and of course I was charged $85.00 for eBay fees. The item in question was for 2K I ended up getting several sob stories that she and family were living in a motel with 5 kids and she was really wanting this item to start their... more…
3 Comments 241 Views
moncan_9

help

Tell me what to do, I have not received the goods, and the support center to open the case has already passed the time. Is there any other way to get the money back?
1 Comment 78 Views
rhodie102

Item not received??

i have still not received Premium Winter Snow Warm Mens Ankle Boots (270683177708) which i purchased on19-09-2012??? please resend it, or refund me???
3 Comments 115 Views
aviboy

Can anybody tell me if they know for sure, if there is a policy either for or against offering a raffle to people who are buying from you

I am currently selling a lot of the same kinds of items and they are mostly for serious players or people just wanting to start out in the game that I am selling off. I wanted to offer a raffle that anyone who purchased a start up from me, which is relatively cheap by the way, would be entered in to and they would receive one of the more pricey items. I hope this makes sense and I hope someone know ebay's policy on this. I would hate to miss out on doing it if there is not rule against it but I... more…
2 Comments 112 Views
shecar1224

Does recording an unpaid item claim against buyer leave a strike against them? Or is this another step?

Or is this another step?
1 Comment 115 Views
sabrinari86

no answer frome ebay

I wait e bay resolution centre answer for one month...the dadline was yesterday and still no answer...How could I expect from seller to bee correct when even e bay dont answer or care about costumers...
6 Comments 164 Views
wissam.anouti

payment methodes

dear sir/madam can i recive payment throught fransbank account in lebanon i dont have any credit cards and paypal is not accepted in the paypal country list
3 Comments 128 Views
caballero94

Cancel transaction dispute .

iv recently asked seller to cancel trasaction he said he has refunded my money on paypal it says refunded can i accept to cancel transaction?
3 Comments 191 Views
caballero94

Refunds PayPal and cancel transactions dispute

iv recently asked seller to cancel trasaction he said he has refunded my money on paypal it says refunded can i accept to cancel transaction?
1 Comment 144 Views
kavak79

case

hello, buyer didn't pay, than I opened unpaid case,buyer didn't pay again, I want my listing fee and final value, what should I do? thanks
1 Comment 170 Views
kaliimax

Cant open a case

Hello!I cabt find where i can contact ebay with emails. I have problem with seller.I was buyed phone and i didnt receive. Than he  sayed send me another phone and i one more time not receive. I was writehimbu he ignores me. I dont know iwhat i need to do. i cant open case this item because this phone is out from listing. sorry for my worst english more…
2 Comments 159 Views
crnoibeloo

hello, i buy jacket from seller: lanka1987 and dont receive nothing seller not answer me, please anwer me what to do../ thank you

 please anwer me what to do../ thank you
3 Comments 193 Views
otherzinger

buyer bought a watch had it engraved and now says clasp is broke wants refund

A buyer bought a pocket watch from me. had it engraved now she says the hook that the key chain attaches to is broken . Why would you have a broken watch engraved
4 Comments 234 Views
nevereverlate

restoring acct to sell shirts again

Ebay sent me an email stating that I cannot sell in category for shirts and accessories because the vero program flagged me and said the lacoste was not authentic but it is. What protocol do I need to do to be allowed to sell shirts again? more…
3 Comments 225 Views
kinitocr

Help

I want my money back because that cellphone that I bought from ebay is not working is like a disponsable item Why you do not advise your customers
5 Comments 217 Views
ro_marie03

I won an item & paid for it after auction.the seller refuses to ship. Said they did not expect it to sell at the low price. What do i do??

Bid and won item, then paid for it right after auction. The seller says they will not ship becuase they did not expect the item to sell so low. They are refusing to ship. I responding days ago saying they have to and they should not have listed it so low and that its not my fault. They will not respond back or have not repsonded back yet. They have allready taken my money. What do i do? i cant open a case becuase it shows item has not been shipped and im guessing it never will without ebays... more…
1 Comment 271 Views
mididreamer

Tell eBay to stop charging Final Value Fees for actual shipping prices.

Is there a way to contact eBay to stop this practice? It is wrong to be charged for ACTUAL SHIPPING CHARGES. Particularly if you use the eBay system to generate the ACTUAL CHARGE. Can we band together as sellers AND buyers to keep the charges down?
3 Comments 315 Views
rahr31

Prohibited word

Why "sec" the short form of second is a prohibited word ? I  wrote "... hold the "answer key", 9 sec, until the blue light stays".   The system has written :" Your comment contains prohibited words or Web addresses. Please change your follow-up" more…
2 Comments 321 Views
ziggz16

Wondering how to go about this..please help..

I recently bought a "Playstation3 40 GB Charcoal" from someone on auction for about 137.00. I paid for it immediately following the auction, and it says that my package would come within a week, however the problem with this is that not only has the seller only talked to me once(concerning the condition), but the item has not been shipped, and it's been four days!    I also noticed that they have a 'Buy Now' using the "Playstation3 40 GB Charcoal" with the exact specifications as the one I... more…
3 Comments 263 Views
artur888

I paid for the item on August 17 and did not get it ,what can I do ? Contact the seller can not now ( covershield)

I paid for the item on August 17 and did not get it ,what can I do ? Contact the seller can not now ( covershield)
2 Comments 278 Views
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