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The place to find out more about the hardware and software that is used to trade on eBay. These are Member-to-Member Question & Answer boards. Please feel free to ask advice from other members or help others by providing answers to their questions. Browse the questions below to find the answers you need, or submit a new question for others to answer.

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worshiphim77
The author of this question has not yet selected an answer as having resolved the question.

I would like to print out my purchase history for tax purposes. I do not need all the pictures.... only date, sellers name, and amount paid.

I would like to print out my purchase history for tax purposes. I do not need all the pictures.... only date, sellers name, and amount paid.
1 Answer No Comments 13 Views
gingercow2005
The author of this question has not yet selected an answer as having resolved the question.

I need to know how to remove unpaid items from my feedback list.

How do I delete old items that buyers backed of or never paid for so I re-listed. I want to remove them from my feedback page.
1 Answer No Comments 7 Views
1967jmm44
The author of this question has not yet selected an answer as having resolved the question.

I can't list until I put on a picture, but it won't let me browse to get my pictures to upload.

They want me to put a picture on my listing, but it won't let me browse to get my pictures and upload, so it won't let me list anything, can somebody give me any suggestions?
1 Answer 1 Comment 9 Views
blackborrego33
The author of this question has not yet selected an answer as having resolved the question.

Can I Change The Item that's completely the same and Same Priced but diffrent color?

I Accidentaly pressed "commit to buy". It is the item i want. the only problem is that its the wrong color. The same Seller has the one i want, but i dont want to have to pay twice for the same item. Both items are same priced, i just want the black one, not the white one.
1 Answer No Comments 13 Views
gyula888
The author of this question has not yet selected an answer as having resolved the question.

How do I add the quantity to my listing? I don't get that option why?

I can't add the quantity to my listed item why?
0 Answers 1 Comment 14 Views
ragboneandhank2
The author of this question has not yet selected an answer as having resolved the question.

why do i lose my listing

when I reach second page of listing I'm told I can't finish because I don't have the "values" filled in.????? I click to edit what they say is wrong and lose my Title, Description and all my work.  What gives?
0 Answers No Comments 4 Views
kanniko1974
The author of this question has not yet selected an answer as having resolved the question.

What can I do If the seller asked me to close the case from the problem. I closed, but the items have not arrived to me?

Dear Ebay,   How to can i contact to you, because I am a starter. I did not receive 2 items. The item nr was: 130903867554 . The case nr is : 5027200945 and 5027200724.But the item not receied to me! I closed the case, because the seller asked me. I was starter. Please help me in this case.I paid with Paypal.Thank you and bes tregards   Aniko Kadarne Kiss     more…
2 Answers No Comments 36 Views
ibdirk2
The author of this question has not yet selected an answer as having resolved the question.

I travel quite a bit. I am currently in the US where I live. My ebay account is stuck with listings from the UK

Any help getting my account back to the US would be appreciated. n I would like my account only to look ini the US unless I change it.
1 Answer No Comments 15 Views
rap6401
The author of this question has not yet selected an answer as having resolved the question.

why was the "view similar items" tab removed???

PUT IT BACK  !!!  does anyone even care or read this??
2 Answers No Comments 40 Views
milkmanc
The author of this question has not yet selected an answer as having resolved the question.

I hit price markdown on selling page...all my items were ended...is there a way to get them back without relisting them all?

I hit price markdown on selling page...all my items were ended...is there a way to get them back without relisting them all?
3 Answers No Comments 40 Views
ferreirarv
The author of this question has not yet selected an answer as having resolved the question.

I need to know what to do now, because I need the phone back since he does not work, then a partial refund or to send the pack celular

Hello, good evening!I bought a phone that is not working, so figured it went with a case to try to resolve it, the seller said, then gave the case to ebay as solved and closed the case, but in fact the case has not been solved, the phone still with me, still does not work, the seller does not answer my emails and now I can not even open a new case, much less continue with that, now I'm here with a phone that does not work, a seller who does not respond, money stopped, I'm needing to buy another... more…
2 Answers 1 Comment 31 Views
crispycritter55
The author of this question has not yet selected an answer as having resolved the question.

Tool bar

How do I turn off that stupid floating toolbar that is on the main page?  That damn javascript crap is so damn annoying...
2 Answers No Comments 25 Views
dmforcier
 
The author of this question has not yet selected an answer as having resolved the question.

eBay phantom listing bug :: can I Cancel part of a purchase?

The Phantom Listing bug, where an item is sold yet eBay maintains an active listing, bit me again.  This time though, the item was part of a combined purchase of several.  I refunded that portion immediately.  But now how do I claim credit for FVFs?  I.e. how would I Cancel that transaction?  I don't see an option for cancelling one of several.  "Ignorance is no excuse. Unless I'm wrong." more…
4 Answers 1 Comment 29 Views
xrosiel
The author of this question has not yet selected an answer as having resolved the question.

Shipped item to the address the Buyer provided, now they are complaining it was the wrong address, and has opened a case What should I do?

So a buyer bought a phone from me for $30, and I shipped it with a tracking number to the address they provided for me during their eBay checkout. Now they are telling me that the address they provided, that the item was shipped to is their old address, and they have opened a case. They sent me a personal email telling me to either refund their money (they put the funds on hold, so I can't access them through PayPal), or send them another phone. I should not have to do either, since they are... more…
6 Answers No Comments 79 Views
nanapiercy
The author of this question has not yet selected an answer as having resolved the question.

When I do a partial refund via PayPal, do I automatically get a partial refund of my Final Value Fees with eBay?

When I do a partial refund via PayPal, do I automatically get a partial refund of my Final Value Fees with eBay?
1 Answer 1 Comment 19 Views
nanapiercy
The author of this question has indicated that a satisfactory answer has been provided.

I have laryngitis and can't talk on the phone. I need to use the eBay Chat for Customer Support. Do you know the like to Chat?

When I tried calling with my squeeky voice, they told me that eBay does not have this Chat capability.  But in the FAQ's it says I can also use Chat.  Just no link to it!!  Do you know the link?  Thanks for your help.
3 Answers 1 Comment 31 Views
712sallie
The author of this question has not yet selected an answer as having resolved the question.

Is anyone else having issues trying to get postage to recalculate?

I have had issues over the last couple days when trying to make service type or package (size, weight) adjustments on a shipping label. I always double check the package info and service types on the calculator before I print a label. For the last couple days all I'm getting is the blue spinning dots and nothing happens. Called tech support, he said there are some issues but told me to try IE8 (currently using FireFox) and switch between the 2 browsers to see if that would work. Worked once... more…
2 Answers No Comments 16 Views
anna_pld62
The author of this question has not yet selected an answer as having resolved the question.

Bulgarian member trying to "Please confirm your identity" ..

Hello, I've been an Ebay member since 2007, I've sold couple of things in the past without problem and I've bought stuff as well without having any issues until now, I've put 3 items up for sale and after trying to revise one of them to lower the buyout price a message pops up telling me I need to confirm my identity. Now I couldn't remember the security questions answer and I've changed my phone number so the only option it's giving me is to call ebay customer support? I don't understand what... more…
0 Answers No Comments 15 Views
brock1335
The author of this question has not yet selected an answer as having resolved the question.

I cant enter my phone number in my shipping address information, why?

When I go to enter my phone number ill hit 4 as the first digit and a 9 will appear instead
0 Answers No Comments 20 Views
1creed
The author of this question has not yet selected an answer as having resolved the question.

I can't get into my traffic reports. I get a message that The feature you are trying to access is currently unavailable. it's been a week

how do i get into my traffic reports. I keep getting a message that it's currently unavailable.
1 Answer No Comments 10 Views
pflanzen-exoten
The author of this question has indicated that a satisfactory answer has been provided.

Wrong characters in the Ebay csv file exchange.

When we create a download request for the sold items there is a bug with some special characters like ü, ä, ö, ß or £.For example "Großbritannien" is shown as "Großbritannien"The problem is not caused on our side with a wrong character set or a wrong handling with the file. It is caused by Ebay.Since 3 weeks we have this issue with the Ebay csv file exchange. We contacted Ebay US, Ebay UK and Ebay Germany. They promised to solve the issue within 24-48 hours. Until today no further reply or... more…
1 Answer No Comments 26 Views
kristinamarieheinen
The author of this question has not yet selected an answer as having resolved the question.

i was able to access sold listings and completed listings in the past. but can't now. why?

in the past i have been able to access sold listings and completed listings. but i can't now. why?
1 Answer No Comments 5 Views
pflanzen-exoten
The author of this question has not yet selected an answer as having resolved the question.

Problem with Ebay and Paypal connection.

  Since 6 months we have a technical error with the connection of our Ebay and Paypal account. There was a call with Ebay and Paypal from United States. They noticed the issue and promised to solve the problem quickly.   When a customer opens a case and we want to refund the payment there is a button „Issue a refund” available. After click on it a popup is coming and we can confirm to send the amount back from our Paypal account. At the next step there is coming the following error message... more…
2 Answers No Comments 21 Views
pflanzen-exoten
The author of this question has not yet selected an answer as having resolved the question.

How can we contact Ebay Unites States?

When we click on Customer Support -> Contact Ebay and select any topic there is no phone, chat or e-mail possibility any more. We tried this to different times and hours. Also with loged in and off in our account.   This seems to be a technical error of Ebay.   Our Ebay account is located in Germany. The german customer support is in general not willing to direct us to the US support. But this solution is possible! more…
3 Answers No Comments 30 Views
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