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The place eBay members can ask questions about Trust & Safety initiatives. These are Member-to-Member Question & Answer boards. Please feel free to ask advice from other members or help others by providing answers to their questions. Browse the questions below to find the answers you need, or submit a new question for others to answer.

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alexia121089
The author of this question has not yet selected an answer as having resolved the question.

confirm my identity

Hello,   I have trouble to post an offer, it asks me to enter my phone number to confirm my identity but I've made 3 errors and now it says I have to contact : customer supporteBay agents are available from 24 hours a day, 7 days a week Call us at 1-866-643-1607Mention this security code:15362489012 Click Continue after talking to our agent.   However I live in France so I'm not able to call this number.   How can I do otherwise ?   Thank you by advance more…
2 Answers No Comments 7 Views
swmboscout
The author of this question has indicated that a satisfactory answer has been provided.

seller switched used item for similar lesser used item

Sorry for the length of this in advance. I won an auction that showed a specific laptop and that the seller described as 2 chimes when powering up. I used that info to make sure the parts were what I needed as it is being sold for parts. I received a totally different unit that physically looks similar. I followed the item not as described buttons and have  "opened a case". The response I got back was to send item back at my expense for refund. I just want the seller to send the pictured... more…
2 Answers No Comments 47 Views
drmchn
The author of this question has not yet selected an answer as having resolved the question.

It is safe to buy if seller listed the item in a category that it is completely different from that type of items common categories?

It is safe to buy if seller listed the item in a category that it is completely different from that type of items common categories? He listed in a very strange category for that items and he also relisted the item in a much higher price but in his feedback he has a sale for the same item. The item is unique so it is impossible to sell 2 o 3 more. He do not make returns and he do not answers questions. more…
2 Answers No Comments 28 Views
drmchn
The author of this question has not yet selected an answer as having resolved the question.

It is safe to buy if seller listed the item in a category that it is completely different from that type of items common categories?

It is safe to buy if seller listed the item in a category that it is completely different from that type of items common categories? He listed in a very strange category for that items and he also relisted the item in a much higher price but in his feedback he has a sale for the same item. The item is unique so it is impossible to sell 2 o 3 more. He do not make returns and he do not answers questions. more…
1 Answer No Comments 28 Views
medobory
The author of this question has not yet selected an answer as having resolved the question.

here is my eBay invoice # 111074320316 , please check them and La Caixa Bank in Madrid , Spain - this is really eBay account ?

2005 Grady White 232 Gulfstreem boat
1 Answer 1 Comment 31 Views
naples34117
The author of this question has not yet selected an answer as having resolved the question.

the motion vidio advertisment screws up my speed and i can not open enough pages-- i just had to reboot in the midle of paying for stuff--

the motion vidio advertisment  screws up my speed and i can not open enough pages-- i just had to reboot in the midle of paying for stuff--
1 Answer No Comments 19 Views
southhavensports
The author of this question has indicated that a satisfactory answer has been provided.

an open case in resulution center, seller claims his paypal acct was debited the full amount. I've not been paid. when do I close the case?

I purchased an item that was not as described.  I contacted the seller but he refused to do anything.  After some rude e-mails from him,he e-mailed me and said his pay-pal account was debited the full amount and I should close the case.  I don't see the money in my account yet.  do I close the case?     more…
3 Answers No Comments 49 Views
hyomin-ah
 
The author of this question has not yet selected an answer as having resolved the question.

How do I prove that a Dooney & Bourke purse is authentic?

I sold a purse recently, and the buyer is accusing me of selling a fake item.  They claim that the tags on the purse belong to another purse (even though when you look up the registration number/style/color included in the purse, you get the purse I sold).   My sister never carried the purse, and never even took off the TJ Maxx tag when she got it.  She just kept it in her closet until she decided she wanted to sell it.     I think what happened is it was mis-labeled in the factory, or the... more…
3 Answers 1 Comment 38 Views
summerdawn21
The author of this question has not yet selected an answer as having resolved the question.

Is there a way to find out a Member Id or username? A family member has been selling our personal items on ebay. Stealing and selling.

Our entire family has had items stolen from another family member and we know he sells alot on ebay. We believe he has sold our items on ebay. How can we find his username or ID so we could look at what he has for sale or was he has sold?
4 Answers 2 Comments 76 Views
blonde0710
The author of this question has not yet selected an answer as having resolved the question.

I just found out I purchased a fake Chanel bag from 2011??

I just found out that the Chanel Bag that I purchased in 2011 is a fake, what do I do??
2 Answers No Comments 54 Views
namingthemonster
The author of this question has not yet selected an answer as having resolved the question.

Fake eBay text message???

I recieved a Text message from "+1 248-534-4529" Claiming to be eBay, stating that my account is suspended.   "eBay: Your account is suspended ! To reinstate your account please go to your personal link "htt://not-the-real-link-in-text"."   My account does not appear to be suspended at all. There would be no reason for it to be suspended and there are no email messages in my eBay in-box pertaining to a suspension. Where can I report this text message to eBay?   Thanks. more…
2 Answers No Comments 25 Views
luvmy3boys04
The author of this question has not yet selected an answer as having resolved the question.

Is it safe paying through a sellers personal paypal link?

They are claiming my payment isn't showing in their paypal. I see my transaction listed and unclaimed. It also says seller is unregistered. They've sent two emails stating I need to pay through their "Paypal Gate."  Makes me feel like it's fraudulent and that they're trying to get me to make a payment that will void any protection I have.  I did bid HIGH RISK being that they have 0 feedback. I never do that, but I gave benefit of the doubt. Don't want to go through their link. :  (      CAROL more…
2 Answers 1 Comment 44 Views
aaavintage
The author of this question has not yet selected an answer as having resolved the question.

Out of Country Car bidder?

I just got a bid on my Pontiac Firbird Vehicle from someone who has NO FEEDBACK and is listed as living in Saudi Arabia. Is this a scam? I live in the USA and cant imagine anyone living in another country willing to buy this vehicle. What do I do?
2 Answers 2 Comments 50 Views
g2972
The author of this question has not yet selected an answer as having resolved the question.

How do I hide the middle 3 caracters in my user id during bidding ?

I just entered a bid on an item, all 5 of my caracters were exposed, I noticed all other bidders had asterisks for their middle 3, how do I achieve this. ??
2 Answers 1 Comment 25 Views
bazenvaca
The author of this question has not yet selected an answer as having resolved the question.

gift card policy

I just recevied a message asking me to provide my gift card # and pin to ebay for verification.  Is this really ebays policy or am I being catfished
1 Answer No Comments 17 Views
bettymayiler
The author of this question has not yet selected an answer as having resolved the question.

I think I am being scammed by a buyer concerning a recent sale, but don't know how to handle the issue. Buyer reported the issue.

I think I am being scammed by a buyer concerning a recent sale. They have opened a case against me and are communicating information that does not relate at all to our recent transaction. I'm not sure what to do about this.  I have been an E-Bayer for the last 14 years and the past few months of sales have resulted in 2 non-payment issues and now a buyer reporting me because they claim the item has not been received, and is communicating information that does not relate to me as a seller.... more…
3 Answers 1 Comment 54 Views
mylittlerosebudnose
The author of this question has not yet selected an answer as having resolved the question.

Shopping safety

    I bought a ps3 for $115 + $ 10 shipping. It was broken. I am out $26 for shipping. Is there any way to shop on EBay without getting taken for shipping both ways every other week? Thanks!
5 Answers No Comments 60 Views
raptor417
The author of this question has not yet selected an answer as having resolved the question.

A competitor seller is using a defamatory video on his ads about my products. I have reported him several times and no action has happened.

why is competitor allowed to use defamatory YouTube video on several of his ads to slam my manufactured products to assist in the sales of his own?  My company makes upwards of $20,000.00 weekly.  Why does eBay not take me seriously? And allows this competitor to continue after he has been reported several times by  phone and policy reporting, I have been told it is in violation but he still is allowed to continue. Is this because he is a California seller and eBay is a California based... more…
4 Answers 1 Comment 80 Views
hazly1
The author of this question has indicated that a satisfactory answer has been provided.

I sold an item, the buyer wanted a refund & I promptly gave it to her on I still have not received my item back & she will not answer emails

I sold an item & buyer wanted a refund before she got the item & I immediately sent her one. She will not answer emails or send back my item
2 Answers No Comments 49 Views
amazingmarble.305
The author of this question has not yet selected an answer as having resolved the question.

Is is legal for Ebay to lie, make people feel like criminals when they are not? Is there anyone taking any legal action against this company

I already proved my identity to Ebay and all the sudden Ebay has limited my selling account.  I have spent hours on the phone with customer service reps that blunt out lie to me "promising" to help blah, blah, blah and do nothing!! Making me waste the time I need to spend with my child.  I am over the mistreatment and the illegal manner in which Ebay handles their decisions.  With absolutely no proof or back up.  Even I provide the back up. WHAT DID THEY DO WITH THE FAX I SENT THEM? No answer,... more…
5 Answers No Comments 61 Views
lace5482
The author of this question has not yet selected an answer as having resolved the question.

i had to update my address twice and my stuff is all over the grid what do i do? ugh

im super scared im not gonna get the package and i already paid for it .....yikes
0 Answers No Comments 154 Views
jsantique
The author of this question has not yet selected an answer as having resolved the question.

Bidder files negative feedback after receiving refund for an auction he requested to be voided after he made an error in Buy It Now bid

Bidder used Buy It Now - Stated he made a mistake as his phone is small and made this error numerous times before.  Wanted me to cancel the auction.  While I was checking with this forum, he stated forget it and paid via PayPal.  Short time later, using forceful language that he would leave positive feedback if I cancelled the auction and refunded his money minus any fees I incurred.  I had the package already on the way - stopped the shipment and cancelled the auction as he apparently did not... more…
3 Answers No Comments 51 Views
radiotexnics-2009
The author of this question has not yet selected an answer as having resolved the question.

I can not contact with I sent to yellowstone2012 my device for warranty repair. How do I find him. Thank you. radiotexnics-2009

X3000 Car DVR+ GPS 2.7"Dual Lens dash board camera video recorder 140° #121040179227 From:  yellowstone2012
0 Answers No Comments 7 Views
blueglass56
The author of this question has not yet selected an answer as having resolved the question.

Why can a seller continue to advertise a name brand when that is not what they are selling??

I purchased SPANX as indicated in the advertising. It was NOT that brand. I filed a report and am returning them but don' t see why ebay does not shut them down OR why I have to pay for the time and shipping to send an item back that is NOT what was advertised.
0 Answers 2 Comments 20 Views
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