Hi, I'm having some problem with the seller after the case closed.
I bought a camera, Fujifilm X10, from seller in Hong Kong. I found malfunctions of Zoom after 50-60 days I recieved the camer. I brought it into Fujifilm (the manufacturer) in Japan ask for repair. Fujifilm inspected and found defects and malfunctions of Zoom.
However, they (Fujifilm in Japan) returened my camera without any repairs and sent me a repair report saying;
"We found this product have a different Identification Plate from the original and cannot be certified as genuine and true. We are not allowed to repair unofficial products."
Then I contacted to the seller (also I contacted to eBay but no answers), they have been continuing to insist the product is genuine. The seller said they can repair my camera under their warranty so I sent it to them.
The seller says they don't find any mulfunctions and says;
"The lens has NO issue and if you do insist it has issue, they (Fujifilm Hong Kong) will require 205usd to change the whole lens set under your decision".
The seller is now saying they will show me the reciept from Fujifilm Hong Kong so send my personal email because they use external system and cannot log into eBay's message directly.
What I would like to ask here is;
1. Is there anything what I can do when the item I bought through eBay is not genuine (but the seller insists its not) after 60days from the purchase?
2. Is it really happen that a company can register the item with Fujifilm instead of the consumer who purchase the camera? (The seller insists that they already register the item so I cannot register on my own.)
3. Is it really happen that the seller sells the item on eBay but they cannot log into and use eBay's message? ( I send and respond messages by useing My eBay's Messages and get the seller's reply in it.)
4. Is it accurate step to tell them my personal email in this case?
Any suggestion is also welcomed.
Thanks in advance,